KAYLEIGH CHRISTIE
Summary
I am an enthusiastic individual with a strong work ethic and excellent customer service skills, learnt from working in the retail industry and over the phone in call centres. I am a confident and sociable person who can adapt well to any environment. I pride myself on being a motivated worker and always commit to any responsibilities I have.
Overview
7
7
years of professional experience
Work History
Community support officer
Medibank
12.2021 - 06.2022
- Delivered compassionate and clear information to people dealing with COVID 19 and people of close contact, through the NSW health hot line
- Handled multiple situations where I had to make fast decisions about the best way to escalate more serious phone calls
- Multitasking being on the phone, with the administration needed with every call
- Dealing with a high volume of calls.
Program Administrator
Victoria State Government, Department of jobs, Precincts and Regions
04.2021 - 10.2021
- Delivered a range of grant related tasks including administrative and operational functions, data entry, data checking, quality assurance, project tracking and support and electronic record keeping
- Contributed to the preparation of high quality reports and correspondence on a range of programs
- Established and maintained effective working and information exchange relationships with other areas of the department
- Had to apply conceptual and analytical skills, including the ability to undertake research, identify issues and develop innovative solutions
- Maintaining effective relationships with a wide range of internal and external stakeholders.
Temp Administration/Data Entry
Melbourne Archdiocese Catholic Schools (MACS)
02.2021 - 03.2021
- Answering calls from schools and replying to emails regarding the February Census
- Working towards deadlines to ensure that targets within the company are met
- Increased team efficiency by training new data entry clerks on company software, processes, and best practices.
- Enhanced data accuracy by meticulously reviewing and correcting errors in spreadsheets and databases.
Customer service operator
Competitive Pest Services
11.2019 - 01.2021
- Took high inbound and outbound calls
- Enhanced customer satisfaction by promptly addressing and resolving inquiries and concerns.
- Daily administration and data entry tasks
- Booked and scheduled appointments
- Boosted sales with proactive upselling of products and services tailored to individual customer needs.
- Trained newer employees.
Customer service verification role
Redwood Solar
01.2019 - 07.2019
- Took inbound calls from employees to book appointments
- Achieved daily call quotas by diligently managing time and prioritizing tasks for maximum efficiency.
- Scheduled and confirmed appointments
- Data entry over the phone
- Maintaining relationships with stakeholders and suppliers
- Compiling end of day reports.
- Skilled at working independently and collaboratively in a team environment.
Merchandising supervisor
Victoria’s Secret
10.2015 - 01.2019
Visual merchandising assistant
MANGO
- 10.2018
Education
Bachelor of Arts - Fashion Design And Merchandising
Leeds Beckett University
06.2018
Skills
- Proficient skills in IT including Microsoft ( teams, word, excel, PowerPoint), Adobe programs (Photoshop, in-design, Illustrator) and Salesforce
- Ability to work under pressure
- Self-motivated
- Leadership
- Teamwork
- Organised
- Cold-Calling
- Client Relations
References
References available upon request
Timeline
Community support officer
Medibank
12.2021 - 06.2022
Program Administrator
Victoria State Government, Department of jobs, Precincts and Regions
04.2021 - 10.2021
Temp Administration/Data Entry
Melbourne Archdiocese Catholic Schools (MACS)
02.2021 - 03.2021
Customer service operator
Competitive Pest Services
11.2019 - 01.2021
Customer service verification role
Redwood Solar
01.2019 - 07.2019
Merchandising supervisor
Victoria’s Secret
10.2015 - 01.2019
Visual merchandising assistant
MANGO
- 10.2018
Bachelor of Arts - Fashion Design And Merchandising
Leeds Beckett University
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