Kayleigh Cranston

• Trained new staff on service protocols and menu details, ensuring consistent quality of service.
• Coordinated evening events, including weddings, tapas night, and pasta night, to enhance guest satisfaction.
• Provided alcohol service in compliance with business protocols, enhancing guest experience.
• Collaborated with team members to streamline service delivery during peak hours.
• Maintained cleanliness of dining and service areas during all shifts.
• Assisted different departments during quieter days by offering support.

• Provided compassionate care to residents during their final days in a supportive environment.
• Assisted residents with daily living activities, promoting independence and comfort.
• Maintained detailed records of resident care and daily activities for compliance and quality assurance.
• Collaborated with team members to coordinate resident care and enhance service delivery.
• Communicated with family members about resident well-being and care updates, fostering trust and transparency.
• Received employee of the month recognition for outstanding performance and dedication to resident care.
• Functioned as fire marshal, facilitating adherence to safety protocols during emergency drills.
• Also helped put in the kitchen when they needed a staff member this included preparation of food, cleaning, following hygiene standards and food safety.

• Delivered excellent customer service by taking orders and communicating menu updates to kitchen staff.
• Prepared and cooked food in compliance with food safety guidelines to ensure quality and safety.
• Knowledge about the menus and foods we sell in deli and take away home meals
• Processed cash transactions and handled payments with accuracy to maintain financial integrity.
• Working alongside a POS system on the till
• Working apart as a team
• Opening and closing restaurant and deli section and cleaning

• Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales, staff schedules to ensure adequate coverage during peak hours.
• Coordinated employee training and team-building activities to ensure compliance with company policies while fostering a positive work environment and collaboration between front of house and back of house.
• Developed menu options by integrating staff suggestions, enhancing customer satisfaction and engagement.
• Assisted sister pub, the Wheel in Burwash, by training manager and staff in front of house operations while supporting kitchen staff with food preparation and dishwashing.
• Processed alcohol sales according to company policies - following procedures and guidelines

• Promoted to assistant manager within five months due to demonstrated leadership abilities.
• Trained new waitstaff on procedures and service excellence, ensuring consistent guest experiences
• Optimized service flow during peak hours by managing table assignments effectively.
• Resolved customer complaints swiftly to maintain high guest satisfaction levels.
• Built positive rapport with regular customers through engaging conversations, fostering loyalty
• Collaborated with kitchen team to enhance food service operations
• Ensured responsible serving of alcoholic beverages in compliance with state regulations.
• Utilized POS system for accurate meal cost calculations and tax inclusions.

Took food orders and engaged with customers to create a welcoming atmosphere.

• Provided customer service support.
• Acquired knowledge to effectively address customers' dietary requirements and enhance their dining experience.
• Processed payments and handled cash transactions securely.
• Collaborated with kitchen staff to maintain efficient service flow and adapt to menu changes.

• Assisted elderly residents with daily living activities including bathing, dressing, feeding, and mobility support.
• Provided compassionate end-of-life care for terminally ill patients. and family members and to keep the resident as comfortable as we can.
• Monitored health and well-being of clients, reporting significant health changes to appropriate personnel.
• Monitored health and wellbeing of residents through regular check-ins.
• Fostered a compassionate environment by building strong relationships with residents and their family members.
• Collaborated with doctors and family members in the role.
• Preserved patient dignity and rights and demonstrated sensitivity to cultural diversity.
• Managed shift operations, coordinated team members, and ensured staff performed duties efficiently while maintaining operational standards.
• Completed several courses while working, including training as a designated fire marshal.

• Assisted residents with activities of daily living, including bathing, dressing and eating whilst promoting well-being, independence and welfare.
• Executed manual handling techniques to safely transfer residents between beds, chairs, and wheelchairs, ensuring comfort and safety.
• Facilitated companionship for residents, enhancing emotional well-being and promoting social interaction.
• Documented daily resident care notes, capturing health observations and activities to inform ongoing care and support.
• Participated in training sessions to enhance caregiving skills and knowledge base.