Hi, I’m
Kayleigh Emmerson
NSW
Summary
To continue advancing in my career, I aim to refine and enhance my current skill set while acquiring new competencies that are transferable across various professional domains. I am committed to continuous learning and growth, seeking opportunities that challenge me and broaden my expertise. By embracing new skills, I aim to stay adaptable and resilient in an evolving work environment, ensuring my readiness to excel in future endeavors.
Overview
21
years of professional experience
5
years of post-secondary education
Work History
EML NSW
Senior Case Manager
12.2020 - Current
Job overview
- Managed workers' compensation cases by collaborating with medical professionals, legal teams, and employers to gather evidence, negotiate settlements, and conduct detailed investigations.
- Led training sessions for junior case managers on best practices and regulatory compliance, maintaining accurate and confidential case documentation.
- Recognized for high client satisfaction and exceeding performance targets consistently.
- Working towards team uplift in KPI’s and target areas’ including running adhoc training sessions for team uplift.
ACES Security
Security Supervisor/Control Room Operator
10.2013 - 01.2021
Job overview
- Supervised security for events and sites, ensuring safety of attendees, staff, and property.
- Managed team duties and deployments effectively, conducted pre-event briefings, and implemented crowd management strategies.
- Collaborated closely with event organizers, venue management, and emergency services to handle incidents.
- Monitored surveillance and responded promptly using incident management software, and led threat simulations across Sydney sites while maintaining stakeholder communication.
Australian Credit and Finance
Office Manager/Executive Assistant
03.2011 - 01.2014
Job overview
- Provided high-level administrative support to the CEO and senior management, including calendar management, meeting scheduling, and travel coordination.
- Managed confidential information with discretion.
- Facilitated communication among departments and executives, organized corporate events, and implemented efficient office procedures.
- Conducted research, compiled data, and prepared documents for presentations.
- Assisted in onboarding new staff for seamless integration into company operations.
Woolworths/ColesSydney, NSW
Department Manager
02.2005 - 05.2011
Job overview
- Oversaw daily operations, ensuring compliance with safety and quality standards.
- Trained and mentored team members, enhancing productivity and service delivery.
- Implemented process improvements, increasing operational efficiency across departments.
- Managed inventory control systems, optimizing stock levels to reduce waste.
- Coordinated staff scheduling, aligning resources with peak business hours for maximum efficiency.
- Oversaw inventory management processes, maintaining optimal stock levels while minimizing waste and losses due to shrinkage or obsolescence.
- Established clear performance expectations for staff members which led to increased accountability.
- Evaluated employee performance fairly and accurately, rewarding hard work while addressing areas needing improvement.
Education
Australian College of Applied PsychologySydney NSW
Bachelor Of Applied Social Science from Social Science
01.2015 - 04.2020
ACESSydney, NSW
Certificate III from Security Operations
Mental Health First Aid Australia
Mental Health First Aid
NSW
Current NSW Drivers licence from C/R class
Skills
- Experience in management roles with a comprehensive understanding of operational requirements
- Strong proficiency in computer literacy
- Effective and adaptable communication skills
- Proven ability to thrive in high-paced and high-stress environments, including managing large-scale events
- Dedicated to promoting equality and support within the LGBTQI community
- Demonstrated ability to effectively resolve complex issues and challenges, leading to improved outcomes and heightened client satisfaction
- Familiar with various system programs, including Salesforce, Guidewire and Slack
Websites
Timeline
Senior Case Manager
EML NSW
12.2020 - Current
Australian College of Applied Psychology
Bachelor Of Applied Social Science from Social Science
01.2015 - 04.2020
Security Supervisor/Control Room Operator
ACES Security
10.2013 - 01.2021
Office Manager/Executive Assistant
Australian Credit and Finance
03.2011 - 01.2014
Department Manager
Woolworths/Coles
02.2005 - 05.2011
ACES
Certificate III from Security Operations
Mental Health First Aid Australia
Mental Health First Aid
NSW
Current NSW Drivers licence from C/R class