- Pilates and Wellness
- Backpacking and Hiking
- Experiencing new cultures through travel
- Animal and Child Care
- Fashion and Style
KAYLEIGH GRACE LOO
Cannington,WA
Summary
Passionate and motivated individual, with a devotion to developing strong relationships with colleagues and customers to ensure a caring and positive working environment. Impressive customer service and organisational skills, that when paired with a willingness to go the extra mile, result in exemplary receptionist work, evidenced in a plethora of workplace accolades. Exhibiting a strong work ethic and professionalism all while being underpinned by a emphatic, warm and sociable personality contributes to being a valuable asset to any team.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Front Office Clerk
Crown Perth
02.2024 - Current
- Greeted incoming guests professionally and provided friendly, knowledgeable assistance, using an extensive understanding of Crowns services in order to best meet the guests needs.
- Provided exceptional customer service for a memorable stay, addressing guest inquiries and resolving issues promptly, which was a factor contributing to an employee of the year nomination.
- Collaborated with housekeeping staff to ensure timely room availability and cleanliness for incoming guests.
- Liaised with all departments within the Crown, such as Restaurants, Gaming and Engineering, resulting in guests being fully informed and cared for during the whole duration of their stay.
- Developed strong rapport with guests through active listening empathetic responses, and consistent follow-up on requests or concerns, allowing each guests stay to be customised depending on the reason for their visit.
- Managed peak check in times calmly and efficiently, despite guest arrivals exceeding 300 rooms, all while delivering upstanding customer service.
- Skilled in using the Opera software for efficient management of the hotel operations.
Guest Service Agent (Reception)
Cable beach club Resort and Spa
04.2022 - 11.2023
- Entrusted with greeting all arrivals in a welcoming and professional manner, setting the tone for their stay and aligning with the resorts image.
- Clear communication over the phone and in person with both international and local guests and communicating effectively through language barriers.
- Utilised a strong understanding of Microsoft Excel in order to create various documents, such as the daily tasks sheet.
- Solved a variety of guests complaints and issues while adhering to the methods provided by management.
- Consistently exceed guest expectations by using knowledge gain through interactions to enhanced services and address individual needs.
- Communicated professionally and clearly via email on behalf of the resort.
- Maintained a clean and organised desk area as well as upkeep a tidy reception area through the day.
- Managed financial transactions including cash, EFTPOS, and large direct deposits, while also overseeing a cash till for each shift.
- Provided confidential and respectful service to VIP guests daily, ensuring the highest level of professionalism.
- Adapted to all situations handed to myself including taking on other roles such as driving guests to and from airport if needed as well as stepping up to help out at tours desk to book tours and assist with retail.
- Experienced in utilizing the RMS software for effective management of reservations and operations.
Trainee in early childhood education
Leaping Learners
08.2020 - 04.2022
- Maintained a clear understanding of the National Quality Framework (NQF) and Early Years Learning Framework (EYLF).
- Created a safe environment for all by engaging with children on a daily basis to build positive relationships and promote learning.
- Create professional and clear communication with the children's families through online website Storypark.
- Plan and create interest-based learning and activities by having a clear understanding of children's needs and interests.
- Maintained a clean and sanitized environment by regularly cleaning and disinfecting toys and change tables in the childcare facility.
- Enhanced trainee experience by developing comprehensive orientation programs and hands-on training sessions, working closely with supervisors and coworkers and asking appropriate questions.
- Accurately completed timesheets and paperwork in compliance with legal requirements and industry standards in childcare.
- Observed children to identify individuals in need of additional support and developed strategies to improve assistance in health and personal habits, such as eating, resting, and toileting.
Education
High School Diploma -
St Patricks College Campbelltown
Sydney, NSW01-2019
Skills
- Organisation
- Verbal and written communication
- Listening skills
- Problem-solving
- Time management
- Customer relations
- Administrative skills
- Conflict management
Certification
Cert III in Early Childhood Teaching - Leaping Learners Leumeah
Interests
Timeline
Front Office Clerk
Crown Perth
02.2024 - Current
Guest Service Agent (Reception)
Cable beach club Resort and Spa
04.2022 - 11.2023
Trainee in early childhood education
Leaping Learners
08.2020 - 04.2022
High School Diploma -
St Patricks College Campbelltown
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