Kayleigh Marie Pick
Melbourne,VIC
Summary
Highly organised and results-driven professional with extensive experience in administration, sales, and logistics. Excels at streamlining processes, managing competing priorities, and building strong client relationships to achieve business objectives. Proven ability to oversee complex logistics operations, maintain meticulous records, and coordinate cross-functional teams, ensuring efficiency and operational excellence.
Overview
14
14
years of professional experience
Work History
Dispatch Coordinator
Kyha Studios
01.2025 - Current
- Streamline logistics operations by coordinating deliveries, optimising routes, and maintaining strong relationships with carriers to ensure timely shipments
- Monitor dispatch schedules, track shipment status, and resolve delivery challenges while maintaining accurate documentation and compliance standards
- Lead cross-functional teams to improve dispatch efficiency, implement new tracking systems, and enhance communication between warehouse and delivery teams
- Develop and implement new dispatch protocols that reduce delivery delays and strengthen supply chain reliability through strategic planning
- Analyse transport patterns, identify issues, and implement solutions that enhance operational workflow and customer satisfaction
Project Coordinator Team Leader
Veolia
03.2023 - 11.2024
- Coordinate and manage day-to-day activities of environmental waste projects, ensuring adherence to project timelines, budgets, and quality standards
- Collaborate with cross-functional teams, including engineers, technicians, and field personnel, to plan and execute project tasks effectively
- Monitor project progress and provide regular updates to clients, senior management, operational managers
- Assist in the development of project plans, including scope definition, resource allocation, and risk management strategies
- Prepare and maintain project documentation, such as project schedules, budgets, and reports, ensuring accuracy and completeness
- Conduct research and gather data related to environmental regulations, permits, and compliance requirements
- Facilitate communication and collaboration among project team members, fostering a positive and productive work environment
- Identify and address project issues, risks, and conflicts, and implement corrective actions as necessary
- Support the preparation and submission of project proposals, bids, and presentations to secure new business opportunities
- Provide support in the preparation of project cost estimates, budgets, and financial forecasts
- Build strong relationships with clients, subcontractors, and regulatory agencies, ensuring customer satisfaction and compliance with contract requirements
Audit Supervisor
APC Overnight
07.2017 - 08.2022
- Team leadership and management
- Boosted team productivity and success by establishing strong and trusted connections
- Recruited, trained and motivated a 32 person team handling audits of goods and services at a logistics company
- Monitored revenue and compared to targets to address variances and resolved actual-to-budget variances
- Liaised with customers, addressed inquiries, handled meeting requests and answered billing questions to provide outstanding customer care
- Trained employees on best practices and protocols while managing teams to maintain optimal productivity
- Assigned projects to administrative staff, boosting office productivity and streamlining processes
- Managed work requests, new orders and pricing changes while coordinating logistics to verify delivery dates
Customer Service Administrator
ASDA Superstore
08.2014 - 06.2017
- Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints
- Educated customers on special pricing opportunities and company offerings
- Coordinate daily dispatch operations, optimising routes for timely deliveries and cost efficiency
- Implemented new scheduling system, reducing delivery delays and enhancing customer satisfaction
- Utilise logistics software to track shipments, ensuring accurate and timely updates
Customer Care Administrator
PF Cusack
09.2011 - 06.2014
- Processed company receipts, sales invoices and payments from customers and suppliers
- Verified and processed invoices from vendors and contacted suppliers regarding billing errors
- Assisted financial professionals with managing general ledgers and account statements
- Performed administrative tasks to support strategic initiatives
- Communicated with vendors and clients to facilitate timely payments and reduce outstanding accounts receivable
- Received payments from customers via cash, check and credit cards to pay company invoices
Education
BSc - Environmental Studies
The Open University
Milton Keynes 07.2024
150 Hour Advanced TEFL -
Teach English as a Foreign Language
01.2024
QA Level 3 - First Aid at Work
PLT Training
01.2021
Secondary Education -
Cheslyn Hay Sport and Community High School
01.2010
Skills
- Project Management
- Team Leadership
- Customer Service
- Financial Management
- Environmental Regulations
- Risk Management
- Communication
- Problem Solving
- Budgeting
- Compliance
Timeline
Dispatch Coordinator
Kyha Studios
01.2025 - Current
Project Coordinator Team Leader
Veolia
03.2023 - 11.2024
Audit Supervisor
APC Overnight
07.2017 - 08.2022
Customer Service Administrator
ASDA Superstore
08.2014 - 06.2017
Customer Care Administrator
PF Cusack
09.2011 - 06.2014
150 Hour Advanced TEFL -
Teach English as a Foreign Language
QA Level 3 - First Aid at Work
PLT Training
Secondary Education -
Cheslyn Hay Sport and Community High School
BSc - Environmental Studies
The Open University
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