KAYLEN MAI
Assistant Restaurant Manager
Lidcombe
Summary
Energetic Supervisor successful at motivating and building positive team dynamics to accomplish aggressive goals. Dedicated to open, communicative culture where employees feel empowered to contribute to company's success.
Overview
9
9
years of professional experience
1
1
Language
Work History
Assistant Restaurant Manager
The Dry Dock
11.2023 - Current
- Implemented staff training programs to improve service quality and increase employee knowledge of food safety standards.
- Monitored restaurant operations and adjusted schedules to meet peak customer demand.
- Supervised all areas of restaurant to keep it clean and well-maintained.
- Oversaw inventory control practices, reducing waste and maintaining optimal stock levels.
- Monitored daily cash transactions, ensuring accuracy in all financial reporting processes.
- Conducted regular meetings with staff to discuss performance and address any issues.
- Assisted restaurant manager in financial duties such as budgeting, forecasting, expense tracking, and payroll administration.
- Immediately resolved issues with patrons by employing careful listening and communication skills.
- Managed staff schedules, ensuring adequate coverage during peak times and reduced labor costs.
Assistant Restaurant Manager
Three Blue Ducks
09.2023 - Current
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Supervised all areas of restaurant to keep it clean and well-maintained.
- Immediately resolved issues with patrons by employing careful listening and communication skills.
- Coordinated with catering staff to deliver food services for special events and functions.
- Pitched in to help host, waitstaff, and pass runners during service periods.
Venue Manager
China Diner
01.2021 - 09.2023
- Have experience as a hands-on leader who has the ability to influence a positive workplace culture
- Have experience in rostering and approving time sheets accordingly
- Responsible for all recruitment, onboarding and staff development
- Achieving the highest service standards and exceeding a high guest expectation daily
- Oversee all day-to-day operations, including shift management, cash and stock handling and overall presentation
- Resolve associate and/or guest conflict through service recovery and implement change when necessary
- Estimate food and beverage consumption and place orders with suppliers
- Create an engaging and energetic environment where all associates work as a team
- Generate growth and restaurant sales through marketing initiatives
- Inspected facility daily for overall cleanliness and to check supply quantities for reordering and restocking.
Duty Supervisor
Bistro
05.2018 - 01.2021
- Trained and guided team members to maintain high productivity and performance metrics.
- Ensure efficient and professional food and beverage service is provided to all guests
- Liaise with guests & Kitchen brigade to ensure service times are adhered to.
- Ensure revenue for the shift is accounted for with cash/charge summary being completed to balance daily activities, accurately.
- Ensure staff are competent in all service procedures and they are able to maximize sales to guests.
- Be knowledgeable of and operate within the liquor licensing guidelines and House Management Policies.
- Maintain currency of RSA certification, amendments and updates and adhere to RSA principles.
Bar Crew
Heineken House
09.2017 - 03.2018
- Provide customers with courteous, efficient & professional service
- Develops a comprehensive knowledge of the Food & Beverage menu to confidently recommend & up-sell various products
- Follows Occupational Health and Safety (OH&S) guidelines
- Completes table runs every 15 minutes during high volume and every 30 minutes during quieter periods
- Deliver exceptional customer service in a fast-paced environment
- Maintained well-organized mise en place to keep work consistent.
Venue Manager
Replay Karaoke Bar and Lounge
03.2017 - 11.2017
- Opening and closing the venue
- Order Venue Stock
- Social media marketing
- Responsible for taking and organising books
- Managing the venue and the employees- Rostering
- Cash handling and cash collection
- Meet the financial target of the business
- Liaise with security, operators and restaurant owners within the complex
Food and Beverage Service Attendant
Café Sydney
03.2016 - 10.2016
- Basic knowledge Sommelier
- Customer service (waitressing)
- Food waitressing
- Venue maintenance
Education
Certificate- Level 2 in Wines -
Wine & Spirit Education Trust
04.2023 - 04.2023
Higher School Certificate -
Moorebank High School
01.2011 - 12.2014
Skills
Excellent customer service
Priority management
Staff Management
Operations management
Training and mentoring
Additional Information
- Licenses: RSA & RCG valid until 2025
Education
Paddington, NSW
Contact
Lidcombe, NSW 2141
Timeline
Assistant Restaurant Manager
The Dry Dock
11.2023 - Current
Assistant Restaurant Manager
Three Blue Ducks
09.2023 - Current
Certificate- Level 2 in Wines -
Wine & Spirit Education Trust
04.2023 - 04.2023
Venue Manager
China Diner
01.2021 - 09.2023
Duty Supervisor
Bistro
05.2018 - 01.2021
Bar Crew
Heineken House
09.2017 - 03.2018
Venue Manager
Replay Karaoke Bar and Lounge
03.2017 - 11.2017
Food and Beverage Service Attendant
Café Sydney
03.2016 - 10.2016
Higher School Certificate -
Moorebank High School
01.2011 - 12.2014