Kaylen Pitkethley

• Acted as Assistant Store Manager for 6 months, covering maternity leave and supporting day-to-day operations
• Key holder responsible for opening and closing the store, managing cash and store security procedures
• Independently ran Sunday and Monday shifts without management, ensuring smooth store performance
• Supported the SM with team supervision, delegation and training of new and existing team members
• Met KPIs for the store and individually focusing on customer experience, upselling, storytelling and product knowledge
• Fast problem-solving in high-pressure situations
• Reliable, adaptable and process-driven
• Maintained high standards in visual merchandising and stock presentation
• Created meaningful customer connections by sharing and promoting all of Pandora’s values

• Strong team leadership and staff supervision
• Excellent customer service and conflict resolution
• Efficient order picking, packing, and time management
• High attention to detail and quality control
• Proficient in online order systems and scanning technology
• Stock coordination and backroom logistics
• Clear and professional communication across departments
• Fast problem-solving in high-pressure situations
• Reliable, adaptable and process-driven

Completed traineeship 2012-2013 and received a Certificate II in Retail.

• Mentoring new employee members and training staff for the department
• Customer service
• Cash handling and account reconciliation
• Stock control and purchasing
• Merchandising
• Opening and closing of store
• Food preparation and delivery

• Customer service
• Food preparation and delivery
• Cash handling and account reconciliation
• Opening and closing of store
• Merchandising