Kaylene Blackburn
Wagga Wagga,NSW
Summary
A manager with a proven track record at Cotmakers Wagga, excelling in inventory control and customer service. Skilled in staff training and relationship management, I fostered a collaborative team environment, enhancing employee retention and driving profitability through effective business planning and strategic marketing initiatives.
Overview
2026
2026
years of professional experience
Work History
Owner/Operator
Cotmakers Wagga
- Managed daily operations to ensure efficient workflow and high-quality service.
- Developed and implemented inventory control processes to optimize stock levels.
- Trained new staff on operational procedures and customer service standards.
- Established relationships with local suppliers to enhance product offerings and reduce costs.
- Oversaw financial management, including budgeting and expense tracking for profitability.
- Ensured compliance with health and safety regulations, fostering a safe work environment.
- Managed day-to-day business operations.
- Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
- Managed daily operations for optimal efficiency, streamlining processes to reduce costs.
- Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues.
- Ensured compliance with relevant regulations, maintaining proper documentation and licensing requirements.
- Developed and implemented successful marketing strategies, resulting in increased brand awareness and customer base.
- Cultivated a positive work environment, leading to higher employee retention rates and overall job satisfaction.
- Trained and motivated employees to perform daily business functions.
- Facilitated open communication channels among staff members, promoting teamwork for enhanced performance.
Merchandiser
Hallmark Cards
- Worked with retail team to create impactful merchandising displays.
- Assisted in developing promotional strategies for seasonal product launches.
- Conducted regular audits to maintain compliance with visual merchandising standards.
- Trained new team members on merchandising techniques and best practices.
- Removed damaged, out-of-code, not-in-set and discontinued items from displays.
- Updated pricing and signage to complete product displays and educate customers.
- Inspected merchandise for quality and arranged proper display location on floor.
- Answered customer questions regarding store merchandise, department information, and pricing.
- Verified products appeared at correct locations in proper quantities.
- Completed efficient store resets to prepare store for special promotions and seasonal updates.
- Assisted customers in locating desired items or suggesting suitable alternatives when necessary, contributing to an elevated shopping experience.
- Boosted sales by implementing effective merchandising strategies and visually appealing displays.
Team Leader Manager
Myer
05.2023 - Current
- Led team to achieve daily operational targets through effective communication .
- Led team to achieve daily operational targets through effective communication and resource allocation.
- Fostered a positive team environment, promoting collaboration and conflict resolution among team members.
- Resolved customer service issues by finding immediate solutions, increasing customer confidence, and decreasing escalations to executive office.
- Stayed calm, collected and logical during stressful moments to identify and implement optimal solutions.
- Consistently met or exceeded departmental goals by effectively managing resources and establishing clear objectives for the team.
Education
Year 10 School Certificate -
Mount Austin High School
Wagga Wagga, NSW09.1982
Skills
- Operations management
- Documentation and reporting
- Hiring
- Business planning
- Staff training and development
- Sales negotiation
- Relationship management
- Recruiting and hiring
- Customer service
- Customer-oriented
- Accurate record keeping
Timeline
Team Leader Manager
Myer
05.2023 - Current
Owner/Operator
Cotmakers Wagga
Merchandiser
Hallmark Cards
Year 10 School Certificate -
Mount Austin High School