Kaylene Oliver
Bomaderry,NSW
Summary
Proven to excel in high-pressure environments, I leveraged my strong work ethic and quick decision-making skills at The Berry Hotel to enhance customer satisfaction and streamline operations. Specializing in gaming machine maintenance and cash handling, I significantly reduced downtime and improved financial accuracy, showcasing my commitment to excellence and efficiency.
Professional with strong background in customer service and hospitality, ready to excel in dynamic environment. Proven ability to manage fast-paced settings, ensuring customer satisfaction and operational efficiency. Skilled in cash handling, conflict resolution, and maintaining welcoming atmosphere. Known for teamwork, adaptability, and consistent delivery of results.
Offering positive attitude and quick learning ability, eager to develop in gaming environment. Brings understanding of customer service and ability to quickly adapt to new systems and procedures. Ready to use and develop communication and problem-solving skills in Desired Position role.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Gaming Attendant
The Berry Hotel
10.2022 - Current
- Performed cash handling duties, provided change and balanced money at end of shift.
- Reported concerns, broken machines, and out-of-order games to supervisor.
- Maintained accurate records of cash transactions, supporting smooth financial operations within the gaming facility.
- Welcomed and greeted customers, answered questions, and provided excellent customer service to contribute to memory-making experience.
- Enhanced customer satisfaction by providing exceptional service and maintaining a clean gaming area.
- Upheld strict compliance with all gaming laws, regulations, and company policies to maintain a professional and ethical gaming environment.
- Responded promptly to machine malfunctions, minimizing downtime and maximizing gameplay opportunities for customers.
- Ensured prompt resolution of technical issues by coordinating efforts between guests, technicians, and management staff.
- Ensured smooth operation of gaming machines through regular inspection and maintenance.
- Reduced downtime of gaming machines by quickly identifying and reporting technical issues to maintenance staff.
Cellar Hand
The Berry Hotel
10.2022 - Current
- Performed routine equipment maintenance, prolonging useful life and reducing repair costs.
- Maintained a clean and organized cellar environment, promoting safety and efficiency in daily operations.
- Streamlined workflow for the cellar crew through effective communication of daily tasks assignments based on the priorities set by the supervisory team.
Front of House
The Berry Hotel
10.2022 - Current
- Took special reservations and planned restaurant accommodations with kitchen and front of house staff.
- Assisted in training new Front of House Servers, fostering teamwork and improving overall service quality.
- Expedited order processing during peak hours by effectively communicating with the front of house team.
- Enhanced customer satisfaction by providing efficient and friendly service at the front of house.
- Supported revenue growth by identifying upselling opportunities within the front of house team.
- Kept waitstaff and front of house up to date about kitchen happenings and special reservations.
- Coordinated with front of house to manage special requests and dietary needs smoothly.
- Managed inventory through effectively ordering and stocking uniforms, linens, beverages, and front of house supplies.
- Trained new employees on front of house policies, procedures, and best practices to ensure consistent service quality.
- Upheld high-quality standards by inspecting dishes for cleanliness before returning them to the front of house staff for use.
Bartender
The Berry Hotel
10.2022 - Current
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Kept bar presentable and well-stocked to meet customer needs.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Managed inventory to prevent shortages, conducting weekly stock checks and placing timely orders.
- Maintained extensive knowledge of cocktail recipes and preparation techniques, ensuring high-quality beverage menu.
- Trained new staff on bar procedures, cocktail recipes, and customer service standards, ensuring consistent service quality.
- Used extensive knowledge of beer, wine and spirits to make informed recommendations to customers.
Education
Certificate IV - Hospitality
Busy At Work
Schoo Certificate -
Prairiewood High School
Prairiewood NSWCertificate III - Hospitality
Ozskills
09.2024
Skills
- Strong work ethic
- Quick decision making
- Cash handling proficiency
- Age verification
- Gaming industry awareness
- Gaming machine maintenance
Certification
RSA
RCG
WWCC
Timeline
Gaming Attendant
The Berry Hotel
10.2022 - Current
Cellar Hand
The Berry Hotel
10.2022 - Current
Front of House
The Berry Hotel
10.2022 - Current
Bartender
The Berry Hotel
10.2022 - Current
Certificate IV - Hospitality
Busy At Work
Schoo Certificate -
Prairiewood High School
Certificate III - Hospitality
Ozskills
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