Kaylene Reiser
Chinchilla,QLD
Summary
I am an energetic, self-driven & ambitious person who has developed a mature and responsible approach to any task that I undertake, or situation that I am presented with. I am excellent in working with others to achieve a certain objective on time and to a high standard. I work well within a team environment, as well as autonomously.
Overview
5
5
years of professional experience
Work History
Teacher's Aide
Chinchilla State High School
Chinchilla, Australia
03.2023 - Current
- Assisting teachers with daily routines and activities
- Working closely with individual students that require extra support to help complete set tasks and to make class time easier.
- Provided support to students by monitoring their progress, answering questions, and helping with assignments.
- Organized classrooms and maintained supplies inventory.
- Supervised student activities during recess, lunchtime, and other breaks.
- Helped maintain a safe learning environment for all students.
- Collaborated with teachers to develop instructional plans that met individual needs of students.
- Maintained confidential records related to student performance and behavior issues.
- Supported classroom teachers by managing files, preparing materials and updating records.
- Worked one-on-one with special needs students to help navigate through school challenges.
Secretary/ Coordinator
Boonah Soccer Club & Futsal Club
Boonah, Australia
01.2019 - 03.2023
- Handling all the daily running of the club, correspondence, meetings, starting up of each season and dealings with coaches and managers and parents
- Maintaining the Facebook posts and advertising
- Organising teams- roughly 70 players aged 8-14 years old and 140 adults mixed (16 mixed teams)
- Sorting teams and creating draws for the season
- Provided administrative support to executive members by preparing reports, conducting research projects and handling confidential documents.
- Answered incoming calls from players and families in a professional manner; assisted with inquiries as needed.
- Maintained filing systems for all members; created new files when necessary and updated existing files on a regular basis.
- Organized special events such as carnivals, break ups and trainings.
- Greeted families in a friendly manner; provided assistance to guests when needed while ensuring their safety during their visit to our club.
Teacher's Aide
Boonah State School
Boonah, Australia
09.2019 - 12.2022
- Assisting teachers with daily routines and activities
- Working closely with individual students that require extra support to help complete set tasks and to make class time easier.
- Assisted teachers in preparing materials for instruction and classroom activities.
- Provided support to students by monitoring their progress, answering questions, and helping with assignments.
- Instructed small groups of students on specific topics within the scope of teacher's lesson plan.
- Organized classrooms and maintained supplies inventory.
- Supervised student activities during recess, lunchtime, and other breaks.
- Conducted one-on-one tutoring sessions with struggling students.
- Maintained confidential records related to student performance and behavior issues.
- Created visual aids for use in classroom presentations or lessons plans.
Data Entry/ Customer Service
Arkana Energy
03.2019 - 08.2020
- Interacted with customers to determine their needs and provided information about products and services.
- Resolved customer inquiries, complaints, problems and requests in a timely manner.
- Maintained accurate records of customer interactions using computer systems.
- Performed data entry tasks including entering sales orders into databases.
- Responded promptly to emails from existing or potential clients seeking information about products or services.
- Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Collaborated closely with colleagues to meet customer needs.
- Sold or recommended products or services to suit client needs.
- Entering any information about bookings and enquires into spreadsheets and online data management programs.
- Provided customer service to customers in person and over the phone.
- Sent out service reminder notices to customers by letter, text, or telephone.
- Obtained scanned records and uploaded into company databases.
Customer Service Officer
Bank of Queensland - Booval
Booval, Australia
- Provided customer service in a courteous and professional manner.
- Answered customer inquiries via telephone, email and face-to-face contact.
- Resolved customer issues in an efficient and timely manner.
- Educated customers on products and services offered by the company.
- Processed payments from customers using point of sale systems.
- Maintained accurate records of customer interactions and transactions.
- Identified potential opportunities to upsell products or services to customers.
- Performed follow-up calls to ensure customer satisfaction with product and service delivery.
- Established trustful relationships with customers through effective communication skills.
- Monitored inventory levels of products available for sale to customers.
- Provided general administrative support including filing documents, scheduling appointments.
- Answered phone with positive attitude and asked questions to better understand customer needs.
- Processed payments and updated balances and customer totals.
Education
Certificate 2 - Pharmacy Assistant -
01.2009
Certificate 3 - Business Administration -
Queensland Tafe
Ipswich 12.2008
Year 12 -
01.2007
Skills
- Activity Assistance
- Classroom Restocking
- Student and Parent Relations
- Teacher Support
- One-to-One Instruction
- Special Needs Support
- Behavior Management
- Positive Attitude
- Calm and Patient Demeanor
- Effective Communication
- One-On-One and Small Group Instruction
- Friendly and Outgoing
- Information Protection
- Organization and Prioritization
- Helping Students With Special Needs
References
Provided on request.
Timeline
Teacher's Aide
Chinchilla State High School
03.2023 - Current
Teacher's Aide
Boonah State School
09.2019 - 12.2022
Data Entry/ Customer Service
Arkana Energy
03.2019 - 08.2020
Secretary/ Coordinator
Boonah Soccer Club & Futsal Club
01.2019 - 03.2023
Customer Service Officer
Bank of Queensland - Booval
Certificate 2 - Pharmacy Assistant -
Certificate 3 - Business Administration -
Queensland Tafe
Year 12 -
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