Kaylene Roberts

A dedicated and highly experienced professional within the Queensland public sector with a career spanning over thirty years of excelling within my roles. Remaining abreast of legislative and regulatory requirements and frameworks, I comply with organisational policies and procedures. Resolution driven with strong problem-solving skills, I resolve matters appropriately within a timely manner meeting expectations and organisational requirements. Key strengths including possessing highly developed communication and interpersonal skills, having strong analytical, conceptual, and critical thinking skills. Adept with PRINCE2 methodologies, and with broad project management experience and expertise, I consistently achieve key deliverables and milestones. Results-driven and goal-oriented, I achieve successful outcomes and am driven to succeed. With strong computer literacy skills, I learn and apply new knowledge and skills rapidly. I am committed to ongoing professional development and training. Proactive and one who takes the initiative, I am self-motivated, while maintaining privacy and confidentiality. Striving for performance excellence, I always achieve a high-quality standard of work.

• Australian Society of Archivists – accredited member
• Records and Information Management Professionals Australasia

• Proficiently coordinated projects with the key aptitude to achieve deliverables and milestones
• Aligned data set-definitions with the national data standardisation and best practice standards
• Highly knowledgeable on Queensland Health’s policies and procedures
• Rapidly acquire knowledge of relevant legislation, for example the Adoption of Children Act 1964; Mental Health Act 2000; Public Records Act 2002
• Competently use relevant business systems to record/process/report on business area activities
• Successfully uphold the organisation’s core values and purpose
• Write, edit, design content, and documents to meet businesses requirements e.g. options papers, policies and guidelines, training manuals, FAQs, and web content
• Delivered relevant advice to senior management on data collection, information and records management, and governance
• Provide secretariat support to state-wide working groups including meeting bookings, maintaining working group membership, meeting agenda/papers, minutes, publishing communiques of meeting outcomes
• Provide secretariat support to the Clinical Data Standards Working Group and the Clinical Terminology Working Group
• Maintenance and publishing of approved Health Standards & Capability information and documentation on the Health Informatics Services QHEPS page, and update and audit clinical data elements in the Queensland Health Data Dictionary (QHDD)
• Represent the department on whole-of-government forums, and participate in statewide working group meetings
• Competently developed project plans strategically with gap analysis and technical requirements
• Pivotal role assessing business requirements and strategic goals accomplishing organisational objectives
• Harnessed PRINCE2 methodology for project management with strong computer literacy skills
• Used PRINCE2 methodology and strong analytical skills to conduct environmental scans of the business areas and to complete analysis of business requirements
• Remained abreast of legislative and regulatory requirements and frameworks
• Mitigated risk through engaging in risk management strategies identifying potential risks
• Applied the principles of risk management to develop business continuity plans
• Implemented continuous improvement practices
• Collaborative team player cooperating through sharing information, knowledge, and expertise
• Liaised effectively with internal and external stakeholders fostering a strong, productive rapport
• Proficiently provided executive support and engaged in effective communication with stakeholders
• Instrumental in contributing to the strategic planning, development, and implementation of the Information and Records Management program, achieving key deliverables
• Engage in due diligence and governance with excellent attention to detail
• Flexible and readily adapting to organisational change and changing project scope
• Developed and delivered effective training to team members and stakeholders upskilling their knowledge and expertise
• Undertake event management activities including venue/equipment hire, participant management, arrange facilitator/s, prepare/distribute workshop materials, and gather and analyse feedback
• Facilitated user acceptance testing including preparing test scripts of new and upgraded systems
• Prepared and executed test cases using Mercury Quality Centre, the portal environment and SAP ECC
• Conduct lessons learned workshops after implementation of a release of SAP ECC and enter the results in WelcomHome

• Senior Information Management Officer, Health Standards and Capability, Health Informatics Services, eHealth Queensland, 01/01/16, 12/31/18
• Senior Information Management Officer, Health Standards and Capability, Health Informatics Services, eHealth Queensland, 01/01/20, Present
• Information Manager, Laboratory Information System (LIS) Project, Queensland Health, 01/01/18, 12/31/19
• Senior Project Officer – Records Management, Metro South Health and Hospital Services (MSHHS), 01/01/15, 12/31/16
• Senior Project Officer, Information and Records Management Program, Chief Information Office, DSITI, 01/01/11, 12/31/15
• Senior Project Officer – Governance and Records Management, Queensland Government Chief Information Office, 01/01/08, 12/31/11
• Senior Project Officer, Finance Sub-program, CorpTech, Queensland Treasury, 01/01/06, 12/31/08
• Senior Administration Officer, Child Safety Unit, Department of Health, 01/01/06, 12/31/06
• Hearing Coordinator, Mental Health Review Tribunal, 01/01/05, 12/31/06
• Adoption Services, Department of Child Safety, 01/01/00, 12/31/05