Kayley Crees
Parkville,VIC
Summary
Highly experienced Customer Engagement and Administration Officer known for exemplary team-building and project oversight skills. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments. Performance history of developing strong collaborative relationships and delivering impressive results. Hardworking and focused professional offering excellent communication, planning and prioritization skills demonstrated through two years of performance. Exceptional leadership skills with expertise in streamlining workflow to optimize personnel strengths with proven track record of providing quality customer service in fast-paced environments.
Overview
4
4
years of professional experience
Work History
Customer Engagement Officer
Zoos Victoria
11.2022 - Current
- Corresponded with members and guests of Zoos Victoria via email and phone communication
- Attended personnel meetings and training sessions to improve skills and learn new policies and procedures.
- Developed quality communicative skills through professional email correspondence with members
Guest Services Officer
Sealife Melbourne Aquarium
03.2022 - Current
- Enhanced guest satisfaction by providing exceptional customer service and promptly addressing concerns.
- Handled guest complaints with professionalism, working to find satisfactory resolutions in a timely manner.
- Improved overall department efficiency by streamlining processes and implementing new policies.
- Responded to guest inquiries, complaints and special requests to increase customer satisfaction.
Supervisor
Woolworths
12.2019 - 02.2022
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints and resolved issues
- Monitored workflow to improve employee time management and increase productivity.
Education
Bachelor of Arts - Gender Studies
The University of Melbourne
11.2024
Skills
- Team Leadership
- Time Management
- Verbal and written communication
- Complex Problem-Solving
- Staff Training and Development
Timeline
Customer Engagement Officer
Zoos Victoria
11.2022 - Current
Guest Services Officer
Sealife Melbourne Aquarium
03.2022 - Current
Supervisor
Woolworths
12.2019 - 02.2022
Bachelor of Arts - Gender Studies
The University of Melbourne
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