Kaylie Bui
Liverpool,NSW
Summary
Offering a passion for customer service and a nice manner to create an engaging atmosphere, excited to learn and grow in this creative setting. Bring an excellent understanding of standard food safety and sanitation measures. Track record of maintaining high standards in guest satisfaction and service delivery.
Overview
2
2
years of professional experience
Work History
Boba Barista
Sharetea
05.2024 - Current
- Trained new staff members on proper drink preparation, resulting in consistent product quality across the team.
- Collaborated with team members to optimize workflow during peak hours for improved customer service.
- Maintained a clean and organized workspace, adhering to strict health and safety standards.
- Used POS system to enter orders and process payments accurately.
- Resolved customer complaints professionally, fostering positive relationships and maintaining brand reputation.
Florist
Bright Flowers
11.2023 - 12.2024
- Managed daily florist shop opening and closing to prepare for incoming customers and balance payments.
- Utilized floral design techniques to craft unique floral arrangements.
- Trained staff on proper techniques in arranging flowers and customer service skills.
- Increased sales revenue with exceptional customer service and upselling techniques.
Waitress
P+ Cafe
11.2022 - 09.2023
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
Education
Bachelor of Hospitality Management - Hospitality Management
Torrens University Australia
08-2026
Skills
- Customer service
- Employee training
- Team collaboration
- Time management
- Food safety
- Problem-solving
- Cash handling proficiency
- Cleanliness and organization
Languages
English
Vietnamese
Timeline
Boba Barista
Sharetea
05.2024 - Current
Florist
Bright Flowers
11.2023 - 12.2024
Waitress
P+ Cafe
11.2022 - 09.2023
Bachelor of Hospitality Management - Hospitality Management
Torrens University Australia
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