Kaylie Bui
Arncliffe,Australia
Summary
Gained extensive experience in high-paced hospitality environments, focusing on customer satisfaction and efficiency. Developed exceptional communication and multitasking skills, ensuring smooth operation and enhanced guest experiences. Known for reliability and strong commitment to achieving results.
Overview
2
2
years of professional experience
Work History
Food and Beverage Attendant
Mantra Sydney Airport
08.2025 - Current
- Maintained clean and organized restaurant to comply with hygiene and health regulations.
- Greeted and seated guests to provide friendly and welcoming experience.
- Delivered exceptional service even under high-pressure situations, maintaining the highest standards of professionalism.
- Resolved customer complaints promptly and professionally, turning potentially negative experiences into positive ones.
Housekeeping Room Attendant
Accor Hotels Sydney Olympic Park
03.2025 - 08.2025
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Enhanced guest satisfaction by maintaining clean and well-stocked rooms in a timely manner.
- Promoted a safe work environment by adhering to health and safety regulations while performing duties.
- Provided exceptional customer service when interacting with guests during their stay, creating a positive impression of the hotel''s commitment towards excellence.
Boba Barista
Sharetea
05.2024 - 04.2025
- Trained new staff members on proper drink preparation, resulting in consistent product quality across the team.
- Maintained a clean and organized workspace, adhering to strict health and safety standards.
- Resolved customer complaints professionally, fostering positive relationships and maintaining brand reputation.
- Collaborated with team members to optimize workflow during peak hours for improved customer service.
Florist
Bright Flowers
11.2023 - 12.2024
- Managed daily florist shop opening and closing to prepare for incoming customers and balance payments.
- Utilized floral design techniques to craft unique floral arrangements.
- Increased sales revenue with exceptional customer service and upselling techniques.
Education
Hospitality Management
Torrens University Australia
08.2026
Skills
- Customer service
- Adaptability in Fast-paced environments
- Teamwork and collaboration
- Problem-solving
- Time management
- Multitasking Abilities
Timeline
Food and Beverage Attendant
Mantra Sydney Airport
08.2025 - Current
Housekeeping Room Attendant
Accor Hotels Sydney Olympic Park
03.2025 - 08.2025
Boba Barista
Sharetea
05.2024 - 04.2025
Florist
Bright Flowers
11.2023 - 12.2024
Hospitality Management
Torrens University Australia
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