Kaylin Thi Thuy Tien Dang
Australia
Summary
Experienced in evaluating, providing the process design and optimising systems and processes to enhance efficiency, productivity and effectiveness. Being passionate about analysing data to gain insight and identify constraints by collaborating with stakeholders, which is aligned with strategic objectives of the organisation.
Overview
7
7
years of professional experience
Work History
BUSINESS ANALYST
Southern Cross Care
04.2024 - 07.2024
- Collecting, sorting and inputting data number with accuracy into the new system
- Cleaning and validating dataset to ensure the accuracy, presenting complex automotive data in the reports
- Identifying business problems and inefficiencies by transforming data in Google Sheet and using the formula to extract data quickly based on the demand of business
- Creating a detailed business analysis, outlining problems, opportunities and solutions for a business
- Analysing data for trends, patterns to identify areas of improvement and give insights
- Working with an organisation's IT department to implement new programs and software
- Communicating with different stakeholders to get information and make documentations by applying Microsoft Google doc
DATA ANALYST
Jung Talents
11.2022 - 03.2024
- Collaborating with business stakeholders to gather the requirements for system and process improvements, making reports to give insights solutions based on the data-driven making decision
- Working with Technical team, effectively communicating requirements and progress updates to ensure the smooth deployment of changes
- Identifying ways to analyse information quickly and efficiently, using innovative and creative solutions to develop advanced analytical insights, driving improvements to current practises and maintaining existing Machine Learning models
- Building tools, templates and automated data workflows to optimise ways of working
- Investigating, analysing and validating data against legislative requirements and compliance standards
- Investigating and analysing existing system to identify inefficiencies and areas of improvement based on conducting surveys and interviews, leading to design the propose the optimised systems to align with business objectives
- Delivering automated reports to evaluate business performance and propose system modifications
DATA ANALYST
PTE Master
01.2021 - 10.2022
- Delivered data accuracy by applying Python and Google Sheet to extract, transform and store data
- Communicated with business stakeholders to build up database models based on the business' requirement, ensuring to make crucial decisions based on data-driven insights
- Gathered surveys, analyse, deliver data visualisations and interpret marketing data reports by using MS Excel and Power BI
- Collaborated with the Marketing team to develop marketing strategies based on measuring ROI of online and offline advertising campaigns
- Indicated A/B testing to test ideas and gather customer's behaviour data, improve the UX design to evaluate the customers' interactions with products and websites and improve user experience
- Identified patterns in assessed data and improve the opportunity of workshops for students
- Worked with business and technology areas to define and scope initiatives to improve data management practices and operational processes
HUMAN RESOURCE ANALYST
Central Group Supermarket
03.2021 - 12.2021
- Inputted data from personal applicants with the highest typing skills, equivalent to 50 employees in one hour
- Recruited on board more than 300 employees in 2 months
- Created data visualisation of labour cost, directly reported to the Director by using SQL
- Developing strategies to prioritise information needs, querying data for owner requests
- Collaborated closely with stakeholders to identify the internal problems, develop internal customer engagement
- Collaborated with the IT department to create Telegram Bot to collect all images of employees, affected by restriction regulation of Covid19
- Recommended login solution that saved nearly $A100,000 during Covid-19 period by using communication skill
COMPENSATION & BENEFIT ANALYST
GHN Logistic Company
12.2017 - 10.2019
- Analysed weekly payroll of freelancers of nearly 1,500 people
- Built forecast budget of revenue monthly for HR Manager with the accuracy up to 80%
- Designed salary schemes and benefit policies based on each area, saved nearly 50% weekly productivity
- Collaborated with the IT department to make Telegram Bot, collect and broadcast messages to nearly 10,000 people across the country to save hundreds of thousands of working hours
- This is equivalent to hire from 2 to 3 full time staff in charge of answering the questions of employers
Education
MASTER OF BUSINESS ANALYTICS - Data Visualisation Software, Data-driven Decision Making & Forecasting, Social Media Analytics, Business Analytics Project Management, AI & ML
Kaplan Business School
01.2023
BACHELOR OF FINANCE BANKING -
Lotus University
01.2012
Skills
- SQL
- MySQL
- Python
- Tableau
- Power BI
- Excel
- Google Data Studio
- Azure
- Zoho Books
- Xero
- Google BigQuery
- Analytical thinking
- Problem-solving
- Attention to detail
- Diligence
- Organised
- Deadline management
- Multi-tasking
- Prioritisation
- Proactive
- Adaptability
Other Qualifications Courses
- SQL Advanced Certificate, 2024
- SQL for Data Science Certificate - Training, 2023
- Google Data Analytics Professional Certificate - Training, 2022
Timeline
BUSINESS ANALYST
Southern Cross Care
04.2024 - 07.2024
DATA ANALYST
Jung Talents
11.2022 - 03.2024
HUMAN RESOURCE ANALYST
Central Group Supermarket
03.2021 - 12.2021
DATA ANALYST
PTE Master
01.2021 - 10.2022
COMPENSATION & BENEFIT ANALYST
GHN Logistic Company
12.2017 - 10.2019
BACHELOR OF FINANCE BANKING -
Lotus University
MASTER OF BUSINESS ANALYTICS - Data Visualisation Software, Data-driven Decision Making & Forecasting, Social Media Analytics, Business Analytics Project Management, AI & ML
Kaplan Business School
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