KAYLIN TRINH
Summary
- Dedicated Supervisor with record of success ensuring productivity within demanding service environment. Effective team leader effective at meeting deadlines and ensuring quality.
- Talented Barista Manager adept in customer service, staff management and inventory control. Experienced in brewing techniques and production performance. Highly skilled at creating customer-friendly environment and increasing customer loyalty.
- Reliable, top-notch sales associate with outstanding customer service skills and relationship-building strengths. Dedicated to welcoming customers and providing comprehensive service. In-depth understanding of sales strategy and merchandising techniques.
Overview
5
5
years of professional experience
Work History
Supervising Manager
SOUL ORIGIN
06.2022 - Current
- Managed budgets effectively to allocate resources efficiently while ensuring financial stability for the department or company as a whole.
- Restocked (Ordering) and checked products delivery
- Handling store business occasionally on behalf of the manager.
- Check sales and organise for future promotion.
- Delivered measurable results in cost reduction initiatives without sacrificing quality or customer satisfaction levels.
- Enhanced employee productivity through regular performance evaluations and tailored training programs.
- Reduced operational costs by identifying inefficiencies, restructuring teams, and optimizing workflows.
- Navigated complex situations successfully using critical thinking skills, problem-solving abilities, and sound judgment.
- Improved customer satisfaction rates by implementing innovative solutions to address client concerns quickly and effectively.
- Set aggressive targets for employees to drive company success and strengthen motivation.
Barista Manager
Soul Origin
06.2022 - Current
- Served customers quickly and efficiently and created strategies to prevent delays.
- Handled and resolved customer issues and complaints with professionalism and tact to drive customer satisfaction and repeat business.
- Provided ongoing coaching and support to team members, helping them reach their full potential while fostering a culture of continuous learning and development.
- Maintained accurate inventory counts to meet customer demands and sustain operations.
- Collaborated with cafe management to design and implement promotional strategies for cafe items.
- Trained, scheduled, and supervised barista workers to maintain and uphold store policies and optimize staffing patterns.
- Restocked and cleaned stations and facilities to maintain cleanly and operable standards.
Retail Assistant Manager
MELROSE AVE GEELONG
12.2021 - Current
- Controlled store inventory and reviewed cash handling and operations reports.
- Maintained visual merchandising standards throughout the store to create an engaging shopping experience for customers.
- Supervised daily store operations, ensuring smooth workflow and timely completion of tasks.
- Handled customer service by dealing with complaints, organizing stock and answering customer questions.
- Boosted sales performance with strategic merchandising plans and promotional displays.
Retailer Customer Services and Promoter
Watergarden's Calendar Club
11.2021 - 01.2022
- Organised products for best promotion
- Restocked and checked products delivery.
- Exceeded sales targets through effective upselling techniques and product knowledge sharing with customers.
Retailer
Myers Melbourne
11.2020 - 12.2021
- Contributed to a safe shopping environment by enforcing safety regulations consistently throughout the store premises.
- Exceeded sales targets through effective upselling techniques and product knowledge sharing with customers.
- Organized attractive visual displays that showcased products effectively and enticed customers to make purchases.
- Conducted regular store audits to maintain cleanliness, organization, and compliance with company standards.
- Successfully introduced new product lines into the retail space by researching market demand trends beforehand.
Barista
San Churro
05.2020 - 07.2021
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Cleaned counters, machines, utensils, and seating areas daily.
- Enhanced customer satisfaction by crafting high-quality coffee beverages and providing exceptional service.
- Trained new employees on proper brewing techniques, equipment maintenance, and customer service standards.
- Accelerated order completion times by efficiently multitasking between brewing, steaming, pouring, and serving various drinks simultaneously.
Fast Food Crew Trainer
McDonalds
06.2019 - 10.2020
- Demonstrated exceptional multitasking abilities while handling multiple orders simultaneously under high-pressure situations.
- Ensured food quality and safety through strict adherence to company guidelines and sanitation protocols.
- Collaborated with team members to complete tasks quickly during peak hours, minimizing wait times for customers.
Teacher's Assistant
Ozford
06.2019 - 12.2019
- Kept classrooms clean, neat, and properly sanitized for student health and classroom efficiency.
- Handed out classroom materials, like pencils, paper, and crayons.
- Supported student learning objectives through personalized and small group assistance.
Education
Graduated -
Braybrook College
Braybrook, VICBachelor of Hospitality And Tourism - Hospitality Administration And Management
Academies Australasia Polytechnic
Carlton, VIC07.2027
Skills
- Troubleshooting and problem resolution
- Product Knowledge
- Customer Service
- Cleanliness and Organization
- Health and safety compliance
- Staff Training and Development
- POS Systems
- Brand representation
- Problem-Solving
- Teamwork and Collaboration
- Reliability and punctuality
- Flexible Schedule
Languages
Vietnamese
Native or Bilingual
English
Native or Bilingual
Timeline
Supervising Manager
SOUL ORIGIN
06.2022 - Current
Barista Manager
Soul Origin
06.2022 - Current
Retail Assistant Manager
MELROSE AVE GEELONG
12.2021 - Current
Retailer Customer Services and Promoter
Watergarden's Calendar Club
11.2021 - 01.2022
Retailer
Myers Melbourne
11.2020 - 12.2021
Barista
San Churro
05.2020 - 07.2021
Fast Food Crew Trainer
McDonalds
06.2019 - 10.2020
Teacher's Assistant
Ozford
06.2019 - 12.2019
Graduated -
Braybrook College
Bachelor of Hospitality And Tourism - Hospitality Administration And Management
Academies Australasia Polytechnic
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