Summary
Overview
Work History
Education
Skills
Timeline
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Kaylyn Asofa-solomona

Melbourne,VIC

Summary

Hard-working and reliable professional with over 3 years of experience across customer service, banking, and warehouse operations. A strong communicator with proven problem-solving skills and a passion for helping others, I excel at handling inquiries, resolving issues, and maintaining quality work in fast-paced environments. Adaptable and efficient, I bring enthusiasm, a team-oriented mindset, and attention to detail in every role. I am always eager to learn, open to feedback, and committed to making a positive impact through continuous growth and strong work ethic.

Overview

4
4
years of professional experience

Work History

Phone Banker

ANZ Banking Group
04.2025 - Current
  • Handle inbound calls as the first point of contact for customer payment-related inquiries.
  • Deliver exceptional customer service by addressing inquiries and resolving issues effectively.
  • Process high-value domestic and international transfers over the phone with strict security protocols, banking regulations and policies.
  • Submit payment requests for review and completion by senior officers and processing teams.
  • Assist with customer concerns and complaints with professionalism and empathy.


Customer Service Representative

Silk Contract Logistcs
09.2023 - 04.2025
  • Resolve customer issues/complaints through effective communication and problem-solving techniques.
  • Manage multiple client accounts, ensuring the wants and needs of customers are being met at a professional standard.
  • Handle order processing, invoicing, and billing through WMS and various client portals.
  • Coordinated with internal teams to ensure order accuracy and timely delivery.
  • Adapted to high-volume workloads with strong time management.
  • Capable of advance understanding in Microsoft products (e.g Excel, Word, Powerpoint, Outlook).

Warehouse Operator

Silk Contract Logistcs
12.2021 - 09.2023
  • Operate electric and manual pallet jacks to move materials efficiently within the warehouse.
  • Capable of prolonged heavy lifting.
  • Collaborate with team members and follow health/safety procedures to optimize workflow and enhance productivity.
  • Conduct inventory checks and report any issues to ensure accurate stock levels and minimize discrepancies.
  • Perform RF picking to meet performance (KPI) targets and maintain order accuracy.

Education

Rosehill Secondary College
Niddrie, VIC

Skills

  • Outstanding customer service with verbal and written communication

  • Capable to resolve customer complaints and issues under pressure

  • Fast learner & adaptable

  • Effective problem-solving and critical-thinking abilities

  • Proficient in navigating computer systems, databases, and order management software

  • Excellent time management & organisation skills

  • Strong team player with excellent collaboration skills

Timeline

Phone Banker

ANZ Banking Group
04.2025 - Current

Customer Service Representative

Silk Contract Logistcs
09.2023 - 04.2025

Warehouse Operator

Silk Contract Logistcs
12.2021 - 09.2023

Rosehill Secondary College

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Kaylyn Asofa-solomona