Kaylyn Choy
Sydney,NSW
Summary
Proven achiever in administrative roles, notably with Standard Chartered Bank (Hong Kong) Limited, where I enhanced customer relations and streamlined office management. Skilled in roadshow arrangement and adept at administrative support, I consistently improved operational efficiency and customer satisfaction, leveraging both strong organizational abilities and keen attention to detail.
Overview
26
26
years of professional experience
Work History
Administration Officer & Executive Secretary
Standard Chartered Bank (Hong Kong) Limited
08.1989 - 05.2013
- Developed strong working relationships with colleagues, contributing to a positive work environment.
- Provided exceptional customer service, addressing inquiries professionally and in a timely manner.
- Screened and transferred incoming calls, took down messages, and transmitted information and documents to internal personnel.
- Aided colleagues, managers, and customers through regular communication and assistance.
- Prepare monthly sales report
- Administration duties for the team
- Roadshow arrangement
Secretary
Land Power Property Consultant Ltd.
03.1989 - 07.1989
- Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
- Answered multi-line phone system and enthusiastically greeted callers.
- Maintained daily report documents, memos and invoices.
- Scheduled appointments and conducted follow-up calls to clients.
Secretarial Clerk
Fiacra Industries (Hong Kong) Ltd.
11.1987 - 02.1989
- Support executive secretary on secretarial duties.
- Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
- Reduced errors in data entry by carefully inputting information into computer systems with attention to detail.
- Improved customer satisfaction by promptly answering inquiries and providing accurate information.
- Managed incoming calls professionally, directing callers to appropriate personnel or taking detailed messages when necessary.
Education
No Degree - Secretarial Practice
St. Paul Secondary School (Commercial Section)
Hong Kong07.1987
High School Diploma -
Hong Kong True Light College
Hong Kong06.1985
Skills
- Roadshow Arrangement
- Administrative Support
- Office Management
- Customer Relations
- Monthly Sales Report
Languages
English
Professional Working
Chinese (Mandarin)
Professional Working
Chinese (Cantonese)
Native or Bilingual
Timeline
Administration Officer & Executive Secretary
Standard Chartered Bank (Hong Kong) Limited
08.1989 - 05.2013
Secretary
Land Power Property Consultant Ltd.
03.1989 - 07.1989
Secretarial Clerk
Fiacra Industries (Hong Kong) Ltd.
11.1987 - 02.1989
No Degree - Secretarial Practice
St. Paul Secondary School (Commercial Section)
High School Diploma -
Hong Kong True Light College
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