Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
References
Timeline
Generic

Kaysha De Alwis

Aspendale Gardens,VIC

Summary

A professional and efficient person with a proven record of providing exceptional customer service. Prioritising the needs of the people who are served to ensure a positive experience for all. Hardworking team player offering attention to detail and problem solving skills to effectively perform tasks either independently or within a team environment. Aiming to consistently provide a caring and respectful workplace for all.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Retail Assistant

Pandora Jewellery
02.2023 - Current
  • Maintained tidy and organized store environment to comply with cleanliness standards.
  • Greeted customers, helped locate merchandise, and suggested suitable options.
  • Stocked merchandise, clearly labelling items, and arranging according to size or colour.
  • Used POS system to process sales, returns, online orders, and gift card activations.
  • Assist with training junior employees
  • Provide mediation and problem solving with customers when needed
  • Diligent and efficient one on one service for each customer
  • Ability to work well and calmly under pressure

Assistant Administrator

Ashley And Martin
06.2021 - Current
  • Tracked expenses, processed invoices and completed other related accounting tasks.
  • Performed routine clerical tasks by scanning, filing, archiving and copying documents.
  • Managed purchasing, stocking and organizing inventory.
  • Arranged conference rooms and facilities to prepare for meetings.
  • Impeccable phone manner undertaking an average of 50 customer calls per day
  • Balancing and reconciling customer accounts
  • Keeping a clean working space and clinic
  • Being organized
  • Great oral and written communication between myself and clients, internal and external stakeholders
  • Appointment setting
  • Focused on achieving company KPI’s
  • Proficient use of Microsoft Office, as well as company Point of Sale software, Zenoti and Shortcuts

Shift Supervisor

McDonald's
12.2016 - 11.2021
  • Trained new employees and delegated daily tasks and responsibilities.
  • Completed store opening and closing procedures and balanced tills.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Responded to and resolved customer questions and concerns.
  • Running a shift smoothly with junior and senior employees
  • Ability to be flexible with numerous shifts available
  • Making and providing quality food and beverages

Education

Bachelor of Criminology And Psychological Sciences -

Deakin University
Burwood, VIC
11.2025

VCE Certificate -

Lighthouse Christian College
Keysborough, VIC
11.2019

Skills

  • Impeccable phone manner
  • Balancing and reconciling customer accounts
  • Being organized, punctual and reliable
  • Great oral and written communication
  • Focused on achieving company KPI’s
  • Adaptability and flexibility

Accomplishments

Ashley and Martin Administrator of the Month (Globally recognised award) 2022

Certification

  • First Aid Training -2020
  • Responsible Serving of Alcohol Training - 2022

References

  • Ms Rozia Bano, Ashley and Martin Head Administrator, 0403 586 067, rozia.bano@ashleyandmartin.com.au
  • Ms Demi Quinn-Reid, Ashley and Martin Practice Manager, 0421 153 226
  • Ms Natalie Jong, McDonald’s Assistant Restaurant Manager, 0412 220 406, njong@live.com.au
  • Ms Alicia Te, Pandora Southland Store Manager, ‭0403 011 164‬

Timeline

Retail Assistant

Pandora Jewellery
02.2023 - Current

Assistant Administrator

Ashley And Martin
06.2021 - Current

Shift Supervisor

McDonald's
12.2016 - 11.2021

Bachelor of Criminology And Psychological Sciences -

Deakin University

VCE Certificate -

Lighthouse Christian College

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Kaysha De Alwis