Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kaytlan Lakeman

Brisbane,Australia

Summary

Enthusiastic person eager to contribute to business success. Experience providing quality work that exceeds organizational expectations. Unique focus on customer satisfaction, team productivity, and workplace efficiency.Maintains clean, tidy spaces to entice customers and encourage business. Always ready to help team members and assist customers.

Overview

5
5
years of professional experience

Work History

ASSISTANT STORE MANAGER

CeX
Brisbane, QLD
08.2022 - 07.2024
  • Balanced and organized cash register by handling cash, counting change and storing coupons
  • Greeted customers, helped locate merchandise and suggested suitable options
  • Used POS system to process sales, returns, online orders and gift card activations
  • Approached browsing customers to initiate conversations to determine buying preferences
  • Increased sales by 20%
  • Increased sales and customer satisfaction through personalized servicing
  • Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products
  • Provided friendly service and assistance to clients promote customer loyalty, satisfaction and sales
  • Displayed merchandise by arranging in appealing ways to boost sales
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities
  • Rotated merchandise and displays to feature new products and promotions
  • Walked through store areas to identify and proactively resolve issues negatively impacting operations
  • Maintained positive customer relationships by responding quickly to customer service inquiries
  • Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement
  • Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings
  • Assisted in recruiting, hiring and training of team members
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths
  • Developed and implemented comprehensive insurance plans for clients according to their individual needs.
  • Assessed customer risk levels and recommended appropriate coverage options.
  • Educated customers on the importance of maintaining adequate insurance coverage.
  • Ensured compliance with applicable laws, regulations, and company policies while selling insurance products.
  • Resolved customer complaints in a timely manner to maintain high satisfaction levels.
  • Participated in continuing education courses to stay current on industry trends and changes in regulations.

SERVICE DELI ASSISTANT

Woolworths
Brisbane, QLD
10.2021 - 12.2022
  • Promoted new or high-value food items by creating attractive displays in cases and other customer-facing areas
  • Responded to telephone inquiries regarding available products and services and helped customers make appropriate choices
  • Prevented food spoilage by monitoring dates, rotating stock and following proper storage procedures
  • Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads
  • Restocked supplies and prepared additional ingredients during downtime for expected busy periods
  • Received payment via cash, check, card or mobile payment and processed promptly, resulting in 100% accuracy rate

LINE COOK

Guzman Y Gomez
Brisbane, QLD
02.2022 - 11.2022
  • Created identical dishes numerous times daily with consistent care, attention to detail and quality
  • Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity
  • Handled portion control activities according to specified instructions provided by chef
  • Transitioned between breakfast and lunch service
  • Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction and repeat business

CREW MEMBER

McDonald's
11.2020 - 10.2021
  • Performed cleaning duties, including wiping tables and equipment, sweeping and refilling stock
  • Kept restaurant lobby, front counter, drive-thru, kitchen and restrooms neat and clean throughout shift
  • Packed fast food products in approved containers, cups and bags
  • Entered orders into computer system to send order details to kitchen, mentioning customers' special requests and food allergies in person
  • Answered customer questions and took orders
  • Operated fryers and grills, assisted with putting orders together and bagged items for customers
  • Restocked supplies, removed trash and cleaned areas

WAITRESS

hogs breath
06.2019 - 08.2019
  • Maintained accuracy while handling payments, giving change and printing receipts to customers
  • Greeted customers, answered questions and recommended specials, wine and desserts to increase profits
  • Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales
  • Communicated with kitchen staff frequently to stay up-to-date on supply availability and potential customer wait times
  • Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs

Education

Diploma of Counselling -

Health Courses
Queensland, Australia
08.2026

High School Diploma -

Everton Park State High School
Brisbane
11.2020

Cert III in Active Volunteering -

Everton Park State High School
QLD
11.2020

Skills

  • Inventory restocking
  • Verbal communication
  • Written communication
  • Rostering
  • Concise time management
  • Cash register operations
  • Stock management
  • Schedule management
  • Cleaning and sanitation
  • Team Contributions

Timeline

ASSISTANT STORE MANAGER

CeX
08.2022 - 07.2024

LINE COOK

Guzman Y Gomez
02.2022 - 11.2022

SERVICE DELI ASSISTANT

Woolworths
10.2021 - 12.2022

CREW MEMBER

McDonald's
11.2020 - 10.2021

WAITRESS

hogs breath
06.2019 - 08.2019

Diploma of Counselling -

Health Courses

High School Diploma -

Everton Park State High School

Cert III in Active Volunteering -

Everton Park State High School

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Kaytlan Lakeman