Summary
Overview
Work History
Education
Skills
References
Timeline
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KAYTLAN ROGERS

Doyalson,NSW

Summary

Take-charge professional delivering executive support and team leadership to business operations. Dependable and detail-oriented to manage multiple tasks and priorities. Broad experience includes office management, accounts receivable/ Payable, invoicing, organising runsheets and deliverys , database management, sales, supplier communication, Inventory management, customer relations and sales tracking. Recognized for exemplary customer service and team collaboration.

Overview

9
9
years of professional experience

Work History

Travel Consultant

Flight Centre
01.2023 - Current
  • Enhanced customer satisfaction by tailoring travel packages to individual preferences and needs.
  • Streamlined booking processes for increased efficiency and reduced client wait times.
  • Negotiated with vendors to secure competitive rates, resulting in cost-effective travel options for clients.
  • Built strong relationships with clients through exceptional communication and personalized service.

Office Administrator/ Sales/ Accounts

Tradie Air Supplies
09.2020 - Current
  • Liaised with customers, addressed inquiries, handled meeting requests and answer billing questions to provide outstanding customer care
  • Managed daily operations within Tradie Air Supplies office by supporting continuous delivery of excellent services and care
  • Drove client retention and increased revenue by driving effective customer relationship management protocols
  • Managed work requests, new orders, and pricing changes while coordinating logistics to verify delivery dates.

Sales Representative

Harvey Norman
05.2020 - 09.2020
  • Monitored customer order process and addressed customer issues
  • Fostered relationships with customers to expand customer base and retain business
  • Identified customer needs to deliver relevant product solutions and promotions and meet target budgets
  • Demonstrated product features to align with customer needs.

Sales Representative

Flight Centre
04.2019 - 06.2020
  • Fostered relationships with customers to expand customer base and retain business
  • Handled travel arrangements for groups, couples, executives and special needs clients
  • Took payments via credit and debit cards and handled sensitive information with professionalism and discreteness
  • Sustained operational efficiencies, coordinating domestic/international customer travel accommodations while managing airfare, hotel bookings, and rental car reservations.

Apprentice Chef

Doyalson RSL
09.2017 - 04.2019
  • Checked dates on food to maintain proper rotation, discarding expired items
  • Worked with head chef to master cutting and preparation techniques
  • Rotated food stock, using up older items first and rejecting expired goods
  • Handled presentation standards and portion control requirements.

McDonalds Lake Haven
09.2014 - 01.2018
  • Upheld company standards and compliance requirements for operations and cleanliness
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service
  • Remained calm and professional in stressful circumstances and when dealing with unhappy customers, effectively diffusing situations.

Education

Bachelor of Business in Business -

Newcastle University

Certificate IV - Tourism And Travel Management

Flight Centre
10.2023

Cert 3 in Travel in Tourism -

Flight Centre
04.2020

High School Diploma -

Mackillop Catholic College
Warnevale, Nsw
12.2017

Skills

  • Accounts payable and receivable
  • Scheduling and calendar management
  • Salesforce Management
  • Use of Xero Accounting software
  • Travel coordination
  • Marketing strategies
  • Sales tracking
  • Budget controls
  • Supplies inventory
  • Purchasing management
  • Credit card payment processing
  • Microsoft Office expertise
  • Product organization
  • Customer relations
  • Effective customer upselling

References

  • Aliesha Roughan, Team Leader at Flight Centre Maitland Cruise, 0448532749, Aliesha.roughan@flightcentre.com.au
  • Benjamin Sattler, Business owner of Tradie Air Supplies, 04032066885, Ben@retroair.com.au

Timeline

Travel Consultant

Flight Centre
01.2023 - Current

Office Administrator/ Sales/ Accounts

Tradie Air Supplies
09.2020 - Current

Sales Representative

Harvey Norman
05.2020 - 09.2020

Sales Representative

Flight Centre
04.2019 - 06.2020

Apprentice Chef

Doyalson RSL
09.2017 - 04.2019

McDonalds Lake Haven
09.2014 - 01.2018

Bachelor of Business in Business -

Newcastle University

Certificate IV - Tourism And Travel Management

Flight Centre

Cert 3 in Travel in Tourism -

Flight Centre

High School Diploma -

Mackillop Catholic College

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