Kaytlin Langeberg
Old Bar ,NSW
Summary
Motivated Shift Leader skilled at directing employees through daily routines and interacting with customers to ensure top-notch experiences. Possesses 3 years of experience in the retail industry. Leads by example as role model for exemplary customer service. Productive Barista accustomed delivers excellent customer service while making and serving coffee and specialty beverages. Consistently follows recipe and presentation standards and maintain clean, hygienic workspaces. Familiar with sanitation regulations and dedicated to customer satisfaction.
Overview
3
3
years of professional experience
Work History
Crew Member Team Leader
McDonalds
Taree, NSW
09.2020 - Current
- Assisted in training new crew members on proper food preparation, customer service, and safety protocols.
- Monitored team member performance to ensure quality standards were met.
- Resolved customer complaints in a timely manner with empathy and understanding.
- Ensured that all equipment was properly cleaned and maintained according to health regulations.
- Managed cash flow by accurately counting money at beginning and end of shift.
- Supervised team members during peak hours to ensure smooth operations.
- Enforced company policies regarding attendance, dress code, break times.
- Monitored employee productivity and provided constructive feedback and coaching.
- Worked productively as lead or helping team member to drive customer satisfaction.
- Gained independent working skills and guided and mentored less experienced team members.
- Performed demanding physical work over extended periods and modeled positive attitude.
- Greeted customers and took orders for coffee drinks, food items, and other beverages.
- Prepared specialty coffee drinks such as lattes, cappuccinos, macchiatos, mochas, and Americanos.
- Operated cash registers to process customer payments.
- Maintained a clean work environment by wiping down counters, washing dishes, and cleaning floors.
- Stocked shelves with ingredients needed to make coffee drinks.
- Ground beans for espresso shots according to individual customer specifications.
- Provided excellent customer service by responding to inquiries quickly and professionally.
- Trained new baristas on company policies and procedures regarding food handling safety standards.
- Managed morning rush of customers daily with efficient, levelheaded customer service.
- Developed and implemented strategies to increase customer satisfaction and loyalty.
Education
Year 10 -
Taree High School
Taree, NSW12-2021
Skills
- Workplace Safety
- Time Management
- Excellent Communication
- Problem-Solving
- Multitasking
- Food Preparation
- Espresso Machine Operation
- Up-Selling
- Cash Handling
- Beverage Preparation
- Friendly and Outgoing
- Safe Food Handling
- Exceptional Customer Service
- Positive and Professional
- Order Taking
- Speedy and Efficient
Accomplishments
- Various awards and merits for class diligence
- Crew member of the month January 2021
- Mccafe Barista Academy Certificate July 2022
- Certificate 3 in Retail April 2023
- Food Safety Supervisor Certificate May 2023
- Certificate of Proficiency May 2023
Timeline
Crew Member Team Leader
McDonalds
09.2020 - Current
Year 10 -
Taree High School
Similar Profiles
Chloe NesterChloe Nester
Crew Member at McDonaldsCrew Member at McDonalds
HANNAH FISCHERHANNAH FISCHER
Manager in Training at McDonaldsManager in Training at McDonalds
Alexis GarciaAlexis Garcia
Crew Member at McdonaldsCrew Member at Mcdonalds
Kai HaslamKai Haslam
Floor manager at McDonaldsFloor manager at McDonalds
Asher MathewAsher Mathew
Football Referee at Group 3 RefereesFootball Referee at Group 3 Referees