Kaz O'Hara
Dora Creek,NSW
Summary
Resourceful Supervisor trained in resolution of critical issues within time-sensitive environment with successful track record of building and maintaining talented teams. Highly organized, energetic and versatile leader committed to continuous improvements. Proven history of motivating staff to work together to achieve targets. Talented Christmas Coordinator / Warehouse Supervisor proven successful in leading a small administrative team in high-volume Christmas Cheer program. Knowledgeable about Christmas Cheer program regulations, managing files and producing professional correspondence for diverse needs. Articulate communicator with strong attention to detail and superior work ethic. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
3
3
years of professional experience
Work History
Supervisor/Support Coordinator/Recovery Coach
Life Choice Solutions/Cornerstone Hub
TORONTO
10.2023 - Current
- Performed monthly inventory checks to ensure sufficient stock levels for all products.
- Collaborated with other departments to coordinate workflow processes between teams.
- Maintained operating schedules to provide effective coverage for key areas and achieve objectives.
- Identified needs of customers promptly and efficiently.
- Maintained positive working relationship with fellow staff and management.
- Provided crisis intervention services, as needed.
- Completed assessments of client needs and preferences.
- Developed and maintained relationships with external service providers.
- Collaborated with multidisciplinary teams to coordinate care plans for clients.
- Coordinated transportation services for clients to access necessary medical appointments or other activities outside the home setting.
- Conducted home visits to ensure safety of clients in their environment.
- Acted as an advocate on behalf of clients when appropriate and necessary.
- Participated in staff meetings, trainings, conferences. related to job duties and expectations.
- Assessed risk factors associated with a variety of mental health issues and developed strategies for managing them effectively.
- Provided education about available community resources such as housing, employment opportunities, financial assistance programs.
- Updated case notes on a daily basis using an electronic database system.
- Maintained accurate records of client progress and activities in accordance with organizational standards.
- Provided crisis intervention services when needed to deescalate difficult situations or behaviors.
- Supported clients through challenging times by offering emotional guidance and unconditional acceptance.
- Collaborated with physicians and other health team members to develop patient plans of care based on on-going patient assessments.
Christmas Coordinator/Warehouse Supervisor
Salvation Army Doorways
RAYMOND TERRACE, NSW
08.2022 - 09.2023
- Developed strategies to improve operational procedures and reduce costs.
- Coordinated with other departments to ensure projects were completed on time and within budget.
- Assisted with the preparation of presentations for senior management meetings.
- Organized team events to promote a positive work environment.
- Researched new technologies to enhance productivity levels across all departments.
- Monitored inventory levels and ordered additional supplies as needed.
- Drafted reports summarizing progress on various projects for upper-level management review.
- Prepared detailed expense reports for all departmental activities.
- Maintained calendars of upcoming events, meetings and deadlines.
- Collaborated with vendors to arrange contracts for services or products needed by the organization.
- Facilitated communication between different departments in order to resolve issues quickly.
- Resolved customer complaints in a timely manner while upholding company standards.
- Managed day-to-day operations of the department including scheduling tasks and assigning duties.
- Enhanced performance through collaboration with diverse teams.
- Maintained records of customer needs and preferences.
- Planned and managed operations to achieve objectives within budgets.
- Organized teams and resources to optimize timely deliverables.
- Coordinated with other supervisors, combining group efforts to achieve goals.
- Consulted with managers to resolve problems relating to employee performance, office equipment and work schedules.
- Interpreted and explained work procedures and policies to brief staff.
- Researched and prepared reports required by management or governmental agencies.
- Analyzed financial activities of department to share budgetary input with managers.
- Maintained and updated inventory records accurately.
- Monitored warehouse operations to ensure accuracy and efficiency.
- Created strategies for improving operational efficiencies in the warehouse.
- Supervised loading and unloading of materials from incoming trucks.
- Managed daily cycle counts to maintain accurate inventory levels at all times.
- Addressed any problems that may arise during day-to-day operations in a timely manner.
- Processed requests and supply orders and pulled materials to successfully prepare orders.
- Developed weekly schedules for warehouse volunteers.
- Partnered with leadership team to resolve order management challenges, safety or regulatory issues.
- Completed or assisted with difficult or skilled tasks.
- Resolved personnel problems, complaints and grievances, referring serious issues to higher-level supervisors.
Community Worker
Salvation Army
Bolton Point
04.2022 - 06.2023
- Provided assistance to individuals and families in need of social services, such as housing, healthcare, education, employment and financial aid.
- Organized outreach activities to engage members of the community and promote awareness of available resources.
- Conducted research on current social issues and collaborated with other organizations to plan events related to these topics.
- Assisted in developing programs and initiatives that addressed poverty-related problems within the community.
- Developed partnerships with local businesses and government agencies to provide services for those in need.
- Facilitated workshops for parents on parenting skills, conflict resolution, budgeting and life skills development.
- Monitored progress of clients and provided follow-up support when necessary.
- Participated in team meetings to discuss strategies for addressing complex cases or situations.
- Collaborated with multidisciplinary teams from different departments to create strategies for addressing community needs.
- Provided crisis counseling interventions during emergency situations.
- Assessed individual needs and developed tailored plans for each client's unique situation.
- Attended trainings on relevant topics such as mental health first aid or trauma-informed care.
- Responded promptly to inquiries from clients seeking assistance via telephone or email.
- Researched grant opportunities and wrote proposals for funding projects aimed at helping low-income communities.
- Cultivated relationships with key stakeholders in order to identify potential resources or solutions to difficult challenges faced by the community.
- Protected confidential information of residents with careful documentation.
- Supported residents with behavioral problems by responding in calm, empathetic demeanor.
- Coordinated activities set up, and clean up for residents.
- Communicated with vendors regarding orders, deliveries and invoices.
- Maintained accurate records and documented client data in company databases.
- Developed and implemented fundraising approaches to raise money for cause.
- Built partnerships with related organizations to develop support and gain greater attention for important issues.
- Worked closely with disabled or impoverished individuals to locate helpful financial resources and community programs.
- Promoted community resources through printed marketing material, email newsletters and social media campaigns.
- Made referrals to utilize community resources for resident's needs.
- Interviewed potential clients, collecting personal information to determine eligibility for social assistance.
- Guided clients through transition to independent living within community.
- Empowered patients and families to negotiate with resource providers and make decisions on own behalf.
- Engaged in crisis intervention procedures to prevent or facilitate hospitalization.
- Administered operating budgets, enforcing internal expense-monitoring controls.
- Referred clients to substance abuse treatment programs and outpatient dual diagnosis treatment programs.
Warehouse Supervisor
Salvation Army Christmas Cheer
Cardiff
10.2021 - 01.2022
- Maintained and updated inventory records accurately.
- Monitored warehouse operations to ensure accuracy and efficiency.
- Developed and implemented safety policies and procedures for the warehouse team.
- Coordinated with other departments to ensure smooth flow of materials.
- Directed receiving, warehousing, distribution and maintenance services.
- Supervised loading and unloading of materials from incoming trucks.
- Provided leadership to volunteers to achieve performance goals.
- Resolved customer inquiries regarding order status or delivery issues promptly.
- Identified process improvement opportunities within the warehouse environment.
- Assisted with scheduling shipments and deliveries according to customer requirements.
- Managed daily cycle counts to maintain accurate inventory levels at all times.
- Developed plans for reorganizing storage areas as necessary based on product volume changes.
- Addressed any problems that may arise during day-to-day operations in a timely manner.
- Reviewed invoices for accuracy prior to authorizing payment processing.
- Worked additional hours and shifts to meet tight deadlines during peak periods.
- Generated warehouse shipping documents, packing lists and invoices.
- Enforced strict safety procedures and protocols through successful management of warehouse team members.
- Complied with standards and protocol requirements regarding warehouse operations, shipping and receiving and material handling.
- Processed requests and supply orders and pulled materials to successfully prepare orders.
- Established and maintained good relations with customers, vendors and transport companies.
- Developed weekly schedules for warehouse volunteers.
- Collected stock location orders and printed requests to maintain inventory control.
- Evaluated procedures, making corrections and changes to reduce safety issues and meet compliance.
- Compiled, sorted and filed records of product orders, business transactions and other activities.
- Monitored processing equipment and machinery for proper start-up, operation and shut down.
- Organized warehouse design to maximize space for stock while allowing for high volume traffic zones.
- Partnered with leadership team to resolve order management challenges, safety or regulatory issues.
- Secured resourcing for materials, equipment and personnel to meet warehouse operational needs.
- Checked loaded materials compared to work orders for correctness.
- Presented and explained work orders to team.
- Resolved personnel problems, complaints and grievances, referring serious issues to higher-level supervisors.
Local Engagement Officer
Australian Bureau of Statistics
Canberra/Arcadia Vale
05.2021 - 08.2021
- Developed and implemented policies and procedures to ensure compliance with government regulations.
- Ensured the safety of personnel, equipment, and materials through the enforcement of safety protocols.
- Provided guidance to team members on how to effectively complete tasks within established timelines.
- Organized and coordinated meetings between senior management and other departments across the organization.
- Responded to emergency situations by dispatching appropriate personnel to address the incident.
- Performed background checks on prospective employees prior to hire date.
- Reviewed employee performance evaluations for accuracy and completeness.
- Managed training programs designed to improve customer service skills among staff members.
- Maintained accurate records related to personnel files, payroll, inventory, budgeting.
- Implemented new technologies as needed to enhance productivity levels in the workplace.
- Created presentations summarizing key findings from research projects conducted by departmental teams.
- Maintained positive working relationship with fellow staff and management.
- Identified needs of customers promptly and efficiently.
- Identified areas for improvement, narrowing focus for decision-makers in making necessary changes.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Set specific goals for projects to measure progress and evaluate end results.
- Utilized document management system to organize company files, keeping up-to-date and easily accessible data.
- Monitored operations and reviewed records and metrics to understand company performance.
- Analyzed key performance indicators to identify effective strategies.
- Tracked project schedules and encouraged teams to complete tasks on time while staying on budget.
- Worked closely with human resources to support employee management and organizational planning.
- Wrote and submitted reports on industry trends, prompting managers to develop business plans.
Education
Diploma in Alcohol And Other Drugs
Hunter TAFE
Hamilton, NSW01-2022
Certificate IV in Mental Health Peer Work
Hunter TAFE
Hamilton, NSW12-2020
Diploma of Community Services
Hunter TAFE
Hamilton, NSW10-2019
Diploma of Mental Health
Hunter TAFE
Hamilton, NSW12-2018
Diploma of Youth Work
Hunter TAFE
Hamilton, NSW12-2016
Skills
- Schedule development
- Operations Management
- Inventory Control
- Complex Problem-Solving
- Information Collection
- Resource Allocation
- Recordkeeping
- Administrative Leadership
- Team Oversight
- Event Coordination
- Community Outreach
- Referral Coordination
- Needs Assessment
- Professional Demeanor
- Problem-solving abilities
- Time management abilities
- Adaptability and Flexibility
- Teamwork and Collaboration
- Excellent Communication
- Self Motivation
Affiliations
- I am very passionate about The Mighty South Sydney Rabbitohs, My Family, My Friends, Domestic Violence, Mental Health and Homelessness.
- My dream is to have an After Hours Accommodation for People Who Are Experiencing Homelessness and Escaping Domestic Violence. I want to offer a safe place to sleep and somewhere to call home and I want to base it on Ozenam House in St Kilda in Victoria.
- I believe no matter who you are, you are a person and everyone deserves to be treated with RESPECT and DIGNITY and LISTENED To.
References
References available upon request.
Timeline
Supervisor/Support Coordinator/Recovery Coach
Life Choice Solutions/Cornerstone Hub
10.2023 - Current
Christmas Coordinator/Warehouse Supervisor
Salvation Army Doorways
08.2022 - 09.2023
Community Worker
Salvation Army
04.2022 - 06.2023
Warehouse Supervisor
Salvation Army Christmas Cheer
10.2021 - 01.2022
Local Engagement Officer
Australian Bureau of Statistics
05.2021 - 08.2021
Diploma in Alcohol And Other Drugs
Hunter TAFE
Certificate IV in Mental Health Peer Work
Hunter TAFE
Diploma of Community Services
Hunter TAFE
Diploma of Mental Health
Hunter TAFE
Diploma of Youth Work
Hunter TAFE
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