Kazi Israte Jarin
Gregory Hills,NSW
Summary
To achieve a challenging position that will provide future opportunities for growth and give chance to utilise my potential & knowledge that has been acquired from my previous work experience as well as academic attainment.
Overview
13
13
years of professional experience
Work History
Shift Manager
Zeus Street Greek Balgowlah
09.2022 - Current
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Trained and mentored new employees to maximize team performance.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Coached crew members to optimize performance and motivate toward more efficient work.
- Collaborated with other Shift Managers to maintain consistency in policies enforcement across all shifts, fostering a cohesive workplace culture.
- Monitored inventory levels closely, maintaining optimal stock availability while minimizing waste and costs.
- Handled emergency situations with a calm demeanor, ensuring the safety of both customers and employees during critical incidents.
- Tracked receipts, employee hours, and inventory movements.
Service Supervisor
Woolworths Supermarket
01.2019 - 08.2022
- Resolve customer service issues; Answer inquiries about products, service and store policies
- Answered phones and transferred calls to appropriate personnel
- Consistently provided excellent customer service
- Supervised 6-8 employees at one time
- Trained new employees
- Authorized and ensured validity of customer returns, exchanges, checks authorizations, and voids
- Consistently kept the Front End clean and well organized
- Maintained clean and orderly checkout areas and completed other general cleaning duties
Cafe Team Leader
Woolworths Metro
08.2017 - 02.2019
- Opening the café
- Prepare sandwiches (Cheese toasty, Cheese and tomato toasty, ham & cheese toasty, ham cheese & tomato toasty, Chicken cheese & Avocado toasty, Cranberry toasty, Ham & croissant)
- Place orders from POSH food, Yale's cake and Priestley's
- Receiving deliveries from POSH food, Yale's cake and Priestley's and process to the system
- Print clearance ticket for upcoming expire products
- Record temperature for Milk fridge & Chill freezer
- Order coffee beans, cups, lids and chocolate powder from Vittoria Coffee
- Making hot and cold coffee
Service Supervisor
Woolworths Surry Hills
08.2013 - 05.2016
- Reporting (Checking opal transactions, register balancing, refund & Void transactions)
- Magazine Return
- Cash handling including counting and balancing register draws
- Process Customer refund
- Ordering carry bags
- Receiving tobacco deliveries
- Organising break for staff
Store Team Member
Woolworths Surry Hills
09.2011 - 08.2013
- Provide outstanding customer service in a professional manner
- Operating self serve register
- Supervising and managing staff in the provision of superior customer service
- Answering customer queries, complaints and providing successful solution to specific problem
- Cash handling, including counting and balancing register draws
- Conduct day-to-day general duties as directed by the manager
Education
BBA - HR
Stamford University
Dhaka,Bangladesh06.2009
Skills
- CASH HANDLING
- EMPLOYEE PERFORMANCE
- ORDERING
- ANSWERING
- CUSTOMER SERVICE
- CUSTOMER SERVICE ORIENTED
- Workplace Safety
- Accurate money handling
- Staff Motivation
- Punctual and Reliable
- Opening and closing procedures
Languages
Bengali
Full Professional
Quote
Judge a man by his questions rather than his answers.
Voltaire
Timeline
Shift Manager
Zeus Street Greek Balgowlah
09.2022 - Current
Service Supervisor
Woolworths Supermarket
01.2019 - 08.2022
Cafe Team Leader
Woolworths Metro
08.2017 - 02.2019
Service Supervisor
Woolworths Surry Hills
08.2013 - 05.2016
Store Team Member
Woolworths Surry Hills
09.2011 - 08.2013
BBA - HR
Stamford University
Similar Profiles
PAYALBEN PRAJAPATIPAYALBEN PRAJAPATI
Chef at Zeus Street GreekChef at Zeus Street Greek
Will Will null
Team Member at Zeus Street GreekTeam Member at Zeus Street Greek
Shisir ShresthaShisir Shrestha
Team Manager at Zeus Street GreekTeam Manager at Zeus Street Greek