Kazi Kamruzzaman

Supported the General Manager in daily operations across accommodation, gaming, and F&B departments.
· Managed gaming floor compliance, RSG interventions, and high-level customer inquiries.
· Oversaw front office, boosting guest satisfaction scores via streamlined procedures.
· Supervised bistro and bar, cutting inventory shrinkage through enhanced controls.
· Managed labor costs, rostering to meet budget targets.
· Trained and mentored 20+ staff on service standards, RSA, RSG, and policies.
· Resolved complex guest complaints effectively, securing repeat business.

• Supervised daily gaming operations, ensuring compliance with regulatory standards and company policies.
• Trained and mentored staff on gaming procedures, enhancing team performance and service quality.
• Implemented efficient workflow processes, improving customer satisfaction and operational efficiency.
• Conducted regular audits of gaming equipment, maintaining integrity and accuracy in games offered.