Kazi Adrita Zaman
Glenfield,NSW
Summary
Customer-oriented professional with a proven track record of providing exceptional service, answering inquiries, and offering product advice. Skilled in inventory management, problem-solving, and conflict resolution. Proficient in utilizing computer systems and handling cash transactions. Strong communication and interpersonal skills. Committed to ensuring customer satisfaction and contributing to organizational success.
Overview
3
3
years of professional experience
1
1
Certification
Work History
NOVO Shoes
Sales Assistant
11.2022 - 01.2023
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Identified issues, analyzed information, and provided solutions to problems.
- Actively listened to customers, handled concerns quickly, and escalated major issues to the supervisor.
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Front of House Team Member
Thaiburn Restaurant
03.2022 - 01.2023
- Established a welcoming atmosphere by greeting each guest warmly.
- Maintained a tidy and organized work area to preserve aesthetics and support cleanliness and quality standards.
- Trained new staff in front-of-house procedures, customer relations, and cleaning.
- Registered guest information on the database to maintain accuracy and tracking information.
- Verified ID and payment preferences of guests to make transactions faster and more flexible.
Coles
Service Team
05.2022 - 11.2022
- Skilled at working independently and collaboratively in a team environment.
- Worked well in a team setting, providing support and guidance.
- Managed time efficiently in order to complete all tasks within deadlines.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
Customer Service Assistant
UNIQUE Construction
02.2020 - 11.2021
- Responded to customer requests for products, services, and company information.
- Tracked customer service cases and updated service software with customer information.
- Developed customer service policies and procedures to meet and exceed industry service standards.
- Cross-trained and provided backup support for organizational leadership.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Education
Bachelor of Science - Information Communication Technology
Western Sydney University
Sydney, NSW03.2025
Skills
- Analytical and Critical Thinking
- Data Entry
- Point-of-sales System
- MS Office
- Excellent Communication
Certification
Responsible Service of Alcohol (RSA)
Timeline
NOVO Shoes
Sales Assistant
11.2022 - 01.2023
Coles
Service Team
05.2022 - 11.2022
Front of House Team Member
Thaiburn Restaurant
03.2022 - 01.2023
Customer Service Assistant
UNIQUE Construction
02.2020 - 11.2021
Bachelor of Science - Information Communication Technology
Western Sydney University
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