Kazi Nilufer Yesmin
21 Paringa Rd, Glenorchy,Tas
Summary
Seeking a customer service representative position within the company to utilize solid communication, problem-solving, and relationship management skills.
Overview
9
9
years of professional experience
Work History
Online Personal Shopper
Woolworths Group
Rosny, TAS
05.2021 - Current
- Assisted in selecting items according to customer preferences.
- Maintained accurate records of orders, returns, exchanges and payments.
- Analyzed consumer feedback data to understand customer needs better.
- Responded promptly to customer inquiries via phone or email.
- Bagged groceries carefully to keep products in perfect condition, separated fragile products and kept frozen and perishable foods cold or fresh.
- Maintained positive relationships with grocery store personnel by being consistently professional and friendly.
- Organized consistent hourly deliveries by smoothly selecting and purchasing items.
Office Cleaner
Spotless
Brisbane, Queensland
12.2019 - 03.2021
- Swept and mopped floors throughout the office building.
- Vacuumed carpets in all areas of the office.
- Dusted and wiped down all surfaces, including desks, shelves, computers, chairs, windowsills and baseboards.
- Followed safety protocols when using hazardous chemicals for cleaning purposes.
- Responded promptly to spills or accidents that occurred in the office.
Virtual Assistant
Staff India
Sylhet, Sylhet
06.2015 - 06.2019
- Managed customer inquiries through email and telephone communication.
- Conducted research on potential leads for new business opportunities.
- Proofread documents for accuracy prior to final submission to clients.
- Monitored social media accounts for comments or messages requiring attention.
- Handled data entry tasks to help client spend more time on executive commitments.
- Transcribed audio recordings into written format according to specified guidelines.
Education
BBA - Finance
University of Asia Pacific
Dhaka,Bangladesh10-2014
Skills
- Customer service expertise
- Product picking
- Sales experience
- Advertising and marketing
- Shopping management
- Prioritizing orders
- Strong interpersonal skills
- Documentation and reporting
- Online order processing
References
References available upon request.
Timeline
Online Personal Shopper
Woolworths Group
05.2021 - Current
Office Cleaner
Spotless
12.2019 - 03.2021
Virtual Assistant
Staff India
06.2015 - 06.2019
BBA - Finance
University of Asia Pacific
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