Kazi Omar Faruq
Adelaide,SA
Summary
Personable and dedicated Customer Service Representative with extensive experience in Customer Service industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
17
17
years of professional experience
Work History
Customer Service Officer
Platinum Group
Dhaka, Dhaka
02.2018 - 11.2023
- Answered customer inquiries via telephone, email and face-to-face contact.
- Provided customer service in a courteous and professional manner.
- Resolved customer issues in an efficient and timely manner.
- Educated customers on products and services offered by the company.
- Identified potential opportunities to upsell products or services to customers.
- Performed follow-up calls to ensure customer satisfaction with product and service delivery.
- Created reports summarizing customer feedback data for management review.
- Managed daily operations of the Customer Service Department.
- Answered phone with positive attitude and asked questions to better understand customer needs.
- Developed strong customer relationships to encourage repeat business.
- Answered inbound calls, chats and emails to facilitate customer service.
- Made outbound calls to obtain account information.
Customer Service Executive
Shopno
Dhaka, Dhaka
09.2013 - 12.2017
- Assisted customers with product selection, pricing and availability.
- Provided cash register operations and handled customer payments.
- Stocked shelves with merchandise and maintained inventory levels.
- Organized store displays to ensure maximum visibility of products.
- Ensured the cleanliness and tidiness of the store.
- Addressed customer complaints in a professional manner.
- Operated scanning equipment for price checks and stock replenishment.
- Assisted with loading and unloading deliveries from vendors.
- Processed returns and exchanges according to company policy.
- Performed daily opening and closing procedures for store operation.
Customer Service Cashier
Burger King
Dhaka, Bangladesh
02.2010 - 06.2013
- Greeted customers and provided friendly customer service.
- Operated cash registers to process payments for goods and services.
- Balanced cash drawers at the end of each shift.
- Processed credit card transactions accurately and efficiently.
- Resolved customer complaints in a professional manner.
- Maintained cleanliness of the checkout area by sweeping floors, emptying trash cans.
- Built and maintained productive relationships with employees.
Customer Service Representative
Arsenal Emirates Stadium
London, London
08.2006 - 08.2008
- Answered customer inquiries and provided accurate information regarding products and services.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Developed strong relationships with customers by providing personalized assistance and support.
- Developed strong customer relationships to encourage repeat business.
Education
Bachelor of Arts - Social Sciences
Independent University, Bangladesh
Dhaka, Bangladesh01-2012
International Foundation Course - Social Science
Queen Mary University of London
London, UK01-2008
Indian Certificate of Secondary Education - Science Education
Little Flower School
Kurseong, Darjeeling, India01-2003
MBA - Project Management
The University Of Adelaide
Adelaide, SASkills
- Customer Support
- Inbound and Outbound Calling
- Critical Thinking
- Store maintenance
- Active Listening
- Positive and professional
- Client Relations
- Customer consulting
- Sales closing
- In-store support
- Customer Service
Languages
English
Full Professional
Bengali
Native/ Bilingual
Hindi
Professional
References
References available upon request.
Non-Technical Skills
- A Diligent worker, pleasant, well behaved, shows a consistent willingness to learn and share knowledge, keenly aware of the current need to listen to customers and prospect, ambitious, very polite in any possible circumstance, has good self-control and highly motivated, team player, efficient, mature, ambitions, an achiever.
Timeline
Customer Service Officer
Platinum Group
02.2018 - 11.2023
Customer Service Executive
Shopno
09.2013 - 12.2017
Customer Service Cashier
Burger King
02.2010 - 06.2013
Customer Service Representative
Arsenal Emirates Stadium
08.2006 - 08.2008
Bachelor of Arts - Social Sciences
Independent University, Bangladesh
International Foundation Course - Social Science
Queen Mary University of London
Indian Certificate of Secondary Education - Science Education
Little Flower School
MBA - Project Management
The University Of Adelaide
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