Kazuki Sako
Edge Hill,QLD
Summary
Adept at enhancing customer experiences, I excelled in beverage service and teamwork at HUB, significantly contributing to a welcoming dining atmosphere. My proactive approach in mentoring new hires and streamlining dishwashing processes underscored my adaptability and commitment to excellence, driving positive team dynamics and maintaining high satisfaction levels among guests.
Overview
2
2
years of professional experience
Work History
Bar Server
HUB
03.2022 - 06.2024
- Optimized drink-making efficiency by mastering the use of various bar equipment and tools, such as cocktail shakers, muddlers, and strainers.
- Maintained a clean and organized bar environment, ensuring compliance with health and safety regulations.
- Effectively managed time under pressure, balancing competing priorities during high-stress situations without sacrificing quality of service or customer satisfaction levels.
- Handled customer complaints professionally, resolving issues in a timely manner to maintain guest satisfaction.
- Contributed to positive team dynamics by supporting coworkers during peak periods and fostering open communication among staff members.
- Assisted in employee training initiatives, mentoring new hires on proper serving techniques and company policies.
- Developed strong product knowledge through regular tastings and training sessions, enabling confident recommendations for customers seeking guidance on beverage selections.
- Consistently met sales targets by effectively promoting daily specials and seasonal offerings to patrons.
- Enhanced customer satisfaction by providing attentive and friendly service during busy hours.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Answered customers' questions, recommended items, and recorded order information.
- Received over Number beverage orders nightly from wait staff and delivered beverages to guests while keeping up with bar orders.
- Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
Restaurant Server
HUB
03.2023 - 06.2024
- Maintained a clean and welcoming dining environment for guest comfort and enjoyment.
- Contributed to team success by assisting fellow servers during peak hours, ensuring smooth operations.
- Greeted new customers, discussed specials, and took drink orders.
- Enhanced customer satisfaction by providing attentive and personalized service during busy shifts.
Restaurant Busser
HUB
03.2023 - 06.2024
- Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
- Enhanced customer satisfaction by ensuring tables were cleared and cleaned promptly after guests left.
- Maintained a clean and safe dining environment by sweeping floors, wiping down surfaces, and keeping walkways clear of debris.
- Assisted servers in managing their sections effectively, providing timely water refills and bread service.
Dishwasher
Nightingale
06.2022 - 10.2022
- Kept kitchen areas neat and clean by removing trash and organizing supplies.
- Followed supervisor instructions to complete tasks on time.
- Kept dishes, utensils and glassware clean and rotated following safety standards set by restaurant.
- Completed extra cleaning work on garbage cans, racks, dry storage areas and other fixtures to keep kitchen spotless.
- Cleared, washed and stacked all plates, dining utensils, and trays quickly and without breaking.
- Enhanced kitchen efficiency by maintaining a clean and organized workspace for fellow staff members.
- Streamlined dishwashing processes by prioritizing incoming dirty dishes based on usage needs of the kitchen staff.
Education
Bachelor Of Arts - English Language And Literature
Chubu University
Kasugai Aichi Japan03.2024
Skills
- Excellent teamwork
- Adaptable to change
- Table Bussing
- Server Support
- Dishwashing
- Quick Dishwashing
- Beverage Service
- Customer Service
Languages
Japanese
Native or Bilingual
English
Limited Working
Timeline
Restaurant Server
HUB
03.2023 - 06.2024
Restaurant Busser
HUB
03.2023 - 06.2024
Dishwasher
Nightingale
06.2022 - 10.2022
Bar Server
HUB
03.2022 - 06.2024
Bachelor Of Arts - English Language And Literature
Chubu University
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