KAZUMA KANADA
Brisbane,QLD
Summary
Dynamic retail professional with extensive experience at UNIQLO, excelling in team leadership and customer service. Proven ability to enhance cashier workflow efficiency and train staff effectively. Bilingual in Japanese and English, skilled in POS operation and inventory management, consistently delivering exceptional results and fostering strong client relationships.
Overview
7
7
years of professional experience
Work History
Retail Sales Assistant / Cashier Leader
UNIQLO
Osaka, Japan
07.2022 - 03.2025
- Served as cashier team leader, managing end-of-day cash closing, returns, and exchanges.
- Trained and mentored new staff to align with UNIQLO’s customer service standards.
- Supported floor operations including merchandise restocking, fitting room management, and customer assistance.
- Contributed to improved cashier workflow efficiency, ensuring smooth customer transactions.
- Consistently upheld UNIQLO’s core principles of “Customer First” and “Store as a Brand Ambassador.”
Sales Representative - Beauty Products
B2B Sales to Hair Salons, Japan
Osaka, Japan
02.2019 - 06.2022
- Provided tailored product solutions and training to salon clients to boost retail performance.
- Built strong client relationships through in-person visits and cold calling.
- Delivered product presentations and negotiated service packages.
- Maintained accurate records of all sales and prospecting activities.
- Developed and maintained relationships with customers to ensure repeat business.
- Provided technical support for customers using the company's products or services.
- Managed inventory levels by ordering sufficient stock for each account.
- Generated new sales leads through cold calling and networking activities.
- Performed regular follow-ups with prospects to close deals in a timely manner.
- Identified areas of improvement in existing processes and implemented solutions accordingly.
R&D Assistant - Packaging Development
Packaging Manufacturer
Osaka, Japan
04.2018 - 01.2019
- Conducted durability, strength, and heat resistance tests on packaging materials.
- Worked closely with clients on new packaging designs and functional improvements.
- Provided technical support to other departments within the organization regarding new product designs and features.
- Evaluated competitor's products for market comparison purposes and identified areas of improvement for our own products.
- Monitored quality control standards throughout entire product development process.
Education
KAZUMA KANADA - Chemistry
OSAKA INSTITUTE OF TECNOLOGY UNIVERSITY
Japan03-2018
Skills
- Retail Sales & Customer Service
- POS Operation & Cash Handling
- Team Supervision & Staff Training
- Inventory & Store Operations
- Time Management & Multitasking
- Effective Communication
- Japanese & English Bilingual
Languages
- English
- Japanese
Timeline
Retail Sales Assistant / Cashier Leader
UNIQLO
07.2022 - 03.2025
Sales Representative - Beauty Products
B2B Sales to Hair Salons, Japan
02.2019 - 06.2022
R&D Assistant - Packaging Development
Packaging Manufacturer
04.2018 - 01.2019
KAZUMA KANADA - Chemistry
OSAKA INSTITUTE OF TECNOLOGY UNIVERSITY