Kazumu Oki
Miami,QLD
Summary
1. Skilled housekeeper with track record of providing clean and sanitary environments at high revel. Friendly individual adheres to safety protocols and offers task prioritization and organizational skills.
2. Personable team member experienced in crafting specialty coffee and teas and providing superior customer service. Fluent in range of coffee beans, origins and blends. Dedicated to providing unique service to coffee enthusiasts in fast-paced environments.
Overview
5
5
years of professional experience
Work History
Hotel Staff Member
Hoshino Resort
08.2022 - 03.2023
- Completed special housekeeping actions such as turning mattresses on set schedule. During this job, number of rooms cleaned amounted to 500.
- Introduced customers to resort amenities with pleasant and helpful demeanor.
- Responded to guest inquiries and resolved complaints to establish trust and increase satisfaction. Customer reviewer is rated 9 out of 10 stars by Expedia and Qantas.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
Cafe Worker
Nishihara Coffee
04.2018 - 04.2022
- Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
- Controlled cafe with 1 partner. Number of complaints could only fit on one hand.
- Produced food and drink products adhering to company quality and quantity standards.
- Developed and maintained courteous and effective working relationships
Education
No Degree - Pilot
Civil Aviation College
Miyazaki Japan04.2025
Bachelor of Science - Aerospace Engineering
Nagoya University
Nagoya Japan03.2022
Skills
- Bed Making
- Room Maintenance
- Cleaning and Organization
- Coffee Making
- Chef Assistance
- Multitasking Abilities
Good quality
- Responsible
- Punctual
- Diligence
- Quick to remember
- Good smile
Timeline
Hotel Staff Member
Hoshino Resort
08.2022 - 03.2023
Cafe Worker
Nishihara Coffee
04.2018 - 04.2022
No Degree - Pilot
Civil Aviation College
Bachelor of Science - Aerospace Engineering
Nagoya University
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