Kirtee Darshinee TAURAH
Maylands,WA
Summary
Drive efficient, service-oriented operations to support organizational growth and development. Collaborative and forward-thinking with excellent policy implementation, strategic planning and problem-solving abilities. An organized and motivated individual, eager to utilize time management and organizational skills across diverse settings. Seeking entry-level opportunities to enhance abilities while contributing to company growth.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Operations Officer
VFS GLOBAL AUSTRALIA
PERTH, WA
04.2023 - Current
- Provided technical support to staff in resolving operational issues or problems.
- Managed day-to-day activities related to IT infrastructure operations.
- Analyzed customer feedbacks to identify areas where improvements can be made in terms of service delivery.
- Maintained relationships with key stakeholders including customers, suppliers, partners.
- Liaised with management to properly staff operations according to projected revenue.
- Reviewed customer order information and updated records accordingly.
- Created reports for management to track progress of customer visa status.
- Responded to customer inquiries regarding the status of their visas.
- Drafted emails to customers confirming receipt of their queries and providing any relevant updates.
Catering Supervisor
COMPASS GROUP
PERTH, WA
09.2024 - 10.2024
- Supervised and coordinated day-to-day activities of catering staff, including scheduling shifts and assigning tasks.
- Ensured compliance with health and safety regulations while preparing food items for banquets or other events.
- Interacted with guests on a regular basis to ensure satisfaction with meals served at catered functions.
- Resolved any complaints or concerns from customers regarding catering services provided.
- Inspected kitchen equipment regularly to make sure it was clean and functioning properly.
- Provided feedback to chefs on menu changes or improvements that should be made based on customer preferences.
Lead Educator
BUSY BEES AUSTRALIA
PERTH, WA
07.2021 - 03.2023
- Developed and implemented innovative lesson plans to meet the needs of a diverse student population.
- Provided guidance and support for teachers on instructional techniques, classroom management, and assessment strategies.
- Mentored new educators in best practices for teaching students with special needs.
- Collaborated with school administrators to develop curriculum aligned to state standards.
- Monitored student progress to ensure academic success through data analysis, goal setting, and individualized interventions.
- Conducted regular observations of classrooms to provide feedback on instruction quality and implementation of district policies and procedures.
- Supervised interns who were completing their teacher certification requirements.
- Served as a liaison between parents and guardians and teachers regarding student issues or concerns.
- Identified weakness and strengths to create strategic student improvement plans.
- Planned classroom activities to enable students to work independently, in small groups and in large groups.
- Communicated with parents and guardians about student daily activities, behaviors and related issues.
- Designed curriculum, lesson plans and instructional materials for classroom teaching.
- Created lesson plans and chose supporting materials to promote positive learning experiences.
Barista
DELAWARE NORTH
PERTH, WA
02.2020 - 01.2023
- Greeted customers and took orders for coffee drinks, food items, and other beverages.
- Prepared specialty coffee drinks such as lattes, cappuccinos, macchiatos, mochas, and Americanos.
- Operated cash registers to process customer payments.
- Provided excellent customer service by responding to inquiries quickly and professionally.
- Organized workstations efficiently so that tasks could be completed quickly during peak hours.
- Served alcoholic beverages responsibly following state laws and local ordinances.
- Greeted and communicated with customers to take beverage orders and offer recommendations based on taste preferences.
- Managed morning rush of customers daily with efficient, levelheaded customer service.
- Collected payments and provided accurate change.
- Developed and maintained relationships with regular customers, recognizing preferences and anticipating needs.
- Trained new baristas on coffee-making techniques, customer service standards, and operational procedures.
- Managed cash register and processed transactions with accuracy and integrity.
- Utilized POS system to receive and process customer payments.
CRECHE COORDINATOR
STANLEY COLLEGE
PERTH, WA
09.2020 - 06.2021
- Developed and implemented a daily schedule of activities for the children, including outdoor playtime, arts and crafts, story time, and other age-appropriate activities.
- Provided guidance to staff members on appropriate interactions with children.
- Supervised staff members in their work with the children as needed.
- Ensured that all safety protocols were followed at all times while caring for the children.
- Organized recreational activities such as games, sports, movies and music events.
- Helped maintain an orderly environment by monitoring the behavior of the children.
- Created lesson plans based on age-appropriate topics or themes.
- Met regularly with parents and guardians to discuss their child's progress and provide feedback.
- Collaborated with teachers to ensure that classroom curriculum was being met according to state standards.
- Provided support and guidance to staff members regarding childcare policies and procedures.
- Facilitated communication between staff members and families about individual needs of each child.
- Communicated regularly with administration regarding staffing needs, budgeting concerns.
- Evaluated performance of staff members through observation techniques such as shadowing or role-play scenarios.
- Implemented new strategies to improve overall quality of care provided by staff members.
- Conducted regular meetings with team leaders to review goals and objectives set forth by management.
- Planned and implemented engaging activities to encourage creativity and expression.
- Managed administrative program tasks such as taking attendance, updating logs and tracking supplies.
Childcare Educator
MULBERRY TREE
PERTH, WA
09.2018 - 06.2020
- Provided educational and developmental activities for children aged 2-5 years old in accordance with curriculum standards.
- Organized and implemented age appropriate activities to stimulate physical, emotional, social, intellectual development of the children.
- Developed lesson plans that were stimulating and engaging for the children.
- Read stories aloud to the kids both individually and collectively during story time sessions.
- Organized and led activities to promote physical, mental and social development.
- Enhanced sensory abilities by giving children access to numerous textures and shapes.
- Coordinated with co-teachers and staff to plan and execute school events and field trips.
- Supervised children in classroom and playground settings, ensuring their safety and well-being.
- Maintained accurate records of children's attendance, progress, and health concerns.
- Identified early signs of emotional and developmental problems in children to bring concerns to parents' attention.
- Met with administrators and department team members to work on curriculum planning and assessment methods.
Bartender
THE REVELEY/ THE CAMFIELD
PERTH , WA
11.2017 - 01.2020
- Greeted customers and provided excellent customer service.
- Prepared alcoholic and non-alcoholic beverages according to recipe standards.
- Maintained inventory of liquor, beer, wine, and other beverage items.
- Processed payments accurately and efficiently with POS system.
- Assisted in setting up the bar for service shift.
- Kept track of all orders made by customers and communicated them promptly to kitchen staff.
- Monitored guests' alcohol consumption levels to prevent over-intoxication or underage drinking.
- Developed good working relationships with fellow employees through effective communication.
- Checked identification cards for proof of age prior to serving alcohol beverages.
- Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
- Mixed and served both alcoholic and non-alcoholic drinks for patrons by following standard recipes and procedures.
- Maintained knowledge of bar and menu options to prepare drinks and make food recommendations.
- Prepared cocktails from bar recipes and served wine, draft and bottled beer.
- Poured wine, beer and cocktails for patrons.
- Upsold customers from shelf to premium brands to help boost sales.
- Effectively multitasked within fast-paced environment.
- Made friendly conversation with customers to provide enjoyable bar experience.
- Arranged bottles and glasses behind bar to make attractive displays.
- Communicated with security staff to de-escalate customer conflicts and remove customers if necessary.
Team Leader
SQUARE DEAL MULTIPURPOSE COOPEATAIVE SOCIETY LTD
GOODLANDS, MAURITIUS
10.2011 - 09.2016
- Coordinated team activities and delegated tasks to ensure efficient completion of projects.
- Developed strategies for problem solving and conflict resolution among team members.
- Reviewed and reconciled accounts payable and receivable records.
- Prepared monthly financial reports for the management team.
- Processed invoices and payments to suppliers promptly and accurately.
- Monitored changes in legislation related to taxation.
- Resolved payment discrepancies with vendors and suppliers.
- Maintained accurate record keeping of all financial transactions.
- Organized filing system for account documents such as invoices, receipts.
- Prepared and submitted expense reports on behalf of team members.
- Processed payroll information for up to 400 employees, including calculating wages and deductions.
- Compiled data from timesheets and other records to determine hours worked and pay rate.
- Resolved discrepancies in employee payments and benefits calculations.
- Gathered timesheets to prepare weekly payroll data for processing by payroll coordinator.
- Calculated accurate wages, including overtime, salary increases and bonuses.
- Organized and maintained filing systems for confidential documents, correspondence, and reports.
- Prepared and distributed agendas, minutes, presentations and other related materials for meetings.
- Managed calendars to ensure efficient use of time; scheduled appointments as needed.
- Answered incoming calls promptly and professionally; provided callers with accurate information or directed them to appropriate departments and personnel when necessary.
- Maintained inventory of office supplies ensuring stock levels are sufficient for daily operations.
- Sorted incoming mail for distribution to appropriate personnel.
- Assisted in compiling monthly expense reports.
- Maintained positive working relationship with fellow staff and management.
Education
BBA - Business Management
STANLEY INTERNATIONAL COLLEGE
PERTH WADIPLOMA - Early Childhood Care and Education
AILFE
PERTH WADIPLOMA - Hospitality Management
STANLEY INTERNATIONAL COLLEGE
Perth, WASkills
- Group Coordination
- Flexibility in Challenges
- Customer-Oriented
- Office Administration
Certification
- Approved Manager
Languages
English
Full Professional
French
Full Professional
Hindi
Full Professional
Mauritian Creole
Native/ Bilingual
Timeline
Catering Supervisor
COMPASS GROUP
09.2024 - 10.2024
Operations Officer
VFS GLOBAL AUSTRALIA
04.2023 - Current
Lead Educator
BUSY BEES AUSTRALIA
07.2021 - 03.2023
CRECHE COORDINATOR
STANLEY COLLEGE
09.2020 - 06.2021
Barista
DELAWARE NORTH
02.2020 - 01.2023
Childcare Educator
MULBERRY TREE
09.2018 - 06.2020
Bartender
THE REVELEY/ THE CAMFIELD
11.2017 - 01.2020
Team Leader
SQUARE DEAL MULTIPURPOSE COOPEATAIVE SOCIETY LTD
10.2011 - 09.2016
BBA - Business Management
STANLEY INTERNATIONAL COLLEGE
DIPLOMA - Early Childhood Care and Education
AILFE
DIPLOMA - Hospitality Management
STANLEY INTERNATIONAL COLLEGE
- Approved Manager
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