Keanne Brabin
Pimpama,QLD
Summary
Dedicated and focused Customer Service professional, with 15 years experience. Independent and self-motivated with excellent communication and interpersonal skills, with the ability to prioritize effectively to complete multiple tasks to the highest of quality.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Property Manager
Ball Realty
10.2022 - Current
- Managing and processing rental applications as well as completing reference checks using TICA
- Preparation and signing of leases
- Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
- Coordinate repairs and maintenance
- Property Me, Rex, Inspection Express, Ignite & RP Data experience
- Property Management administration
- Handling & addressing rental enquiries via email and phone
- Lease renewals and negotiations
- Conducting CMA reports using RP Data
- Handled tenant complaints promptly and appropriately.
- Completed thorough Exit and Entry reports and actioned repairs, damages and maintenance in line with legislation.
- Arrears management and coordinated collection procedures.
- Introduced prospective tenants to types of units available and performed tours of premises.
- Coordinated with the Residential Tenancy Authority to resolve tenant disputes.
- Maintained sufficient number of units market-ready for lease.
- Developed and implemented marketing strategies to increase occupancy rates.
- Ensuring properties were compliant as per legislation
- Communicated effectively with owners, tenants, and on-site associates.
- Conducted regular routine inspections
Property Manager
Raine & Horne
10.2020 - 05.2022
- Conducting open homes
- Conduct routine inspections
- Conduct Exit & Entry inspections
- Liaise with Owners and Tenants
- Managing and processing rental applications as well as completing reference checks using TICA
- Preparation and signing of leases
- Coordinate repairs and maintenance
- Property Tree, Compass, Inspection Manager, IRE & RP Data experience
- Property Management administration
- Handling & addressing rental enquiries via email and phone
- Lease renewals and negotiations
- CMA reports using RP Data
Property Officer
Stanton & Taylor
01.2019 - 08.2020
- Conducting open homes
- Conduct routine inspections, in goings & out goings
- Liaise with Owners and Tenants
- Managing and processing rental applications as well as completing reference checks using TICA
- Preparation and signing of leases
- Coordinate repairs and maintenance
- REST, Zenu, , IRE & Property Me experience
- Property Management administration
- Handling & addressing rental enquiries via email and phone
- Assisting Senior Property Managers manage a portfolio of 500 + properties.
Assistant Manager
Sopranos Restaurant
01.2006 - 10.2018
- Successfully provided food and beverage services adhering to WHS standards.
- Ensured that all restaurant policies, procedures, standards, specifications, guidelines, and training programs were followed and completed in a timely manner.
- Managed and was responsible for a team of 8 employees, developing working schedules, and maintained inventory control.
- Successfully handling and resolving food quality and service complaints.
- High levels of customer service and professionalism on all occasions.
- Provided accurate cash/ float handling.
- High volume order accuracy utilizing a variety of platforms.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Carefully interviewed, selected, trained, and supervised staff.
Education
High School Certificate -
Glenmore Park High School
Glenmore Park, NSWSkills
- Demonstrated consistent ability to balance multiple administration deadlines
- Dependable and Responsible
- Exceptional Time Management skills
- Excellent interpersonal and strong communication skills
- High level of motivation with the ability to influence and motivate others
- Ability to build effective relationships
- Flexible with the ability to think outside the box to solve problems
- Demonstrating compassion and building trust
Certification
Certificate III in Individual Support (Ageing) - (Currently completing)
Certificate III in Business Administration
Certificate of Registration NSW & QLD
Certificate IV in Real Estate Practice (Class 2 License) NSW & QLD
Timeline
Property Manager
Ball Realty
10.2022 - Current
Property Manager
Raine & Horne
10.2020 - 05.2022
Property Officer
Stanton & Taylor
01.2019 - 08.2020
Assistant Manager
Sopranos Restaurant
01.2006 - 10.2018
High School Certificate -
Glenmore Park High School
Certificate III in Individual Support (Ageing) - (Currently completing)
Certificate III in Business Administration
Certificate of Registration NSW & QLD
Certificate IV in Real Estate Practice (Class 2 License) NSW & QLD
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