Keagan Weale
Mandurah,Australia
Summary
My name is Keagan, and I am currently 20 year's old. I am currently working in the field of information technology and administration, and I am looking for a great future with a great company to learn and grow.
Overview
7
7
years of professional experience
1
1
year of post-secondary education
Work History
IT Support Engineer
EOS IT
Mandurah
2024.04 - Current
- Provided technical support for hardware and software issues across multiple platforms.
- Diagnosed and resolved system malfunctions to ensure smooth operations.
- Assisted users with configuration and troubleshooting of various applications.
- Collaborated with teams to implement new technology solutions efficiently.
- Analyzed system logs, identified potential issues, and implemented solutions in a timely manner.
- Conducted research on emerging products, services, protocols and standards in support of system development efforts.
- Documented customer complaints and inquiries for use in technical documentation and bug tracking.
- Maintained up-to-date case documentation for future reference.
- Delivered local and remote Tier 1 IT support for hardware and software to company personnel.
- Developed and maintained strong relations with customers to meet quality expectations.
- Worked with internal teams to deliver accurate information to customers and service accounts.
- Supported customers with online billing, access, and account issues.
- Participated in after-hours on-call rotation for critical support needs.
- Escalated complex issues to senior technical staff, ensuring proper follow-through until resolved.
- Updated customer information and account status in the database following each interaction.
- Guided customers through step-by-step solutions in a clear and concise manner.
Crew Member
McDonald's
Mandurah, Australia
2021.05 - 2024.01
- Greet customers upon their arrival and thank them as they leave
- Follow the food safety regulations and standards
- Preparing food in accordance with the chain's specifications
- Clean and maintain the designated area during the shift
- Take orders from customers correctly and efficiently, boosting the percentage to 80% of orders done within 120 seconds on a regular basis.
- Resolve customers' complaints when needed.
- Assisted guests to select menu choices, review club cards, and participate in add-on sales.
- Kept wait times low through fast order taking and payment processing, making the store the fastest in the country twice, at 96% efficiency.
- Cleaned, swept, and mopped food preparation and FOH areas.
- Prioritized and completed time-critical tasks.
- Displayed a proper image to customers and adhered to the company dress code and uniform standards.
Referee
Mandurah Basketball Association
Mandurah, Australia
2019.01 - 2019.05
- Safeguard players and promote fair play by fostering safety and compliance across tournament platforms
- Verify player eligibility, uniform compliance, and equipment requirements prior to gameplay
- Report match results to regulating organizations
- Kept gameplay moving, communicating efficiently with officials regarding rule violations.
- Address rule infractions and implement penalties according to regulations
- Safeguarded players and promoted fair play by fostering safety and compliance across tournament platforms.
- Leveraged diplomatic communication and sound judgment to resolve conflicts between players and coaches.
- Addressed rule infractions and implemented penalties according to regulations.
Education
Certification IV - IT
Australian Institute of Infomation Technology
Mandurah, WA 2023.02 - 2024.05
High School Certificate -
Mandurah Catholic College
Mandurah, WACertification III - Information Technology
South Metropolitan TAFE
Mandurah, WASkills
- Order management
- Hospitality
- Problem-solving
- Troubleshooting and diagnostics
- Client relations
- Health And Safety Standards
- Restaurant Operations
- Work Independently
- Computers
- Data entry
- System diagnostics
- Device issue problem solving
- Customer service
- Attention to detail
- Time management
- Mobile device management
- System administration
Hobbies and Interests
- Riding my bike
- Tennis
- Soccer
- Basketball
- Cooking
References
- Penny Baron, HIMS Officer, South Metropolitan Health, 0406 622 474, wpbaron@bigpond.com
- Vicki Kelly, Land Leasing Officer, City of Mandurah, 0400 361 537, vicki.kelly@mandurah.wa.gov.au
- Pauric Doherty - Former Service Delivery Manager at EOS IT ,0422 416 180
Personal Information
Age: 20
Timeline
IT Support Engineer
EOS IT
2024.04 - Current
Certification IV - IT
Australian Institute of Infomation Technology
2023.02 - 2024.05
Crew Member
McDonald's
2021.05 - 2024.01
Referee
Mandurah Basketball Association
2019.01 - 2019.05
High School Certificate -
Mandurah Catholic College
Certification III - Information Technology
South Metropolitan TAFE