Keala Huynh
Annerley,Australia
Summary
Educated at Griffith University and graduating with a Bachelor of Psychological Science and Bachelor of Criminology and Criminal Justice. Previously worked in hospitality and customer service for over seven years. Recently moved to administrative employment for two years. Currently acting as the Childrens Court Deputy Registrar in the Specialist Courts team at the Brisbane Magistrates Court. Over the last 9 years of employment, I have established a strong work ethic and developed a foundation of transferable working skills in areas of communication, accountability, leadership, and adaptability.
Overview
10
10
years of professional experience
Work History
Deputy Registrar – AO4 (acting)
Brisbane Childrens Court
11.2024 - Current
- Company Overview: The Children's Court, part of the Magistrates Court, deals with cases involving young people
- It handles issues like offenses by minors, child protection to keep kids safe, and adoption to ensure children find permanent homes
- All cases are kept private to protect the young people's identities
- Verifying Verdict of Judgement Records
- Verifying DV Orders
- Manage team, registry operations
- Sign young people up on bail undertakings
- Liases with watchhouse, stakeholders to resolve court issues
- First point of contact
- The Children's Court, part of the Magistrates Court, deals with cases involving young people
- It handles issues like offenses by minors, child protection to keep kids safe, and adoption to ensure children find permanent homes
- All cases are kept private to protect the young people's identities
Court Services Officer – AO3
Brisbane Childrens Court
08.2023 - 11.2024
- Managed court operations, including preparing daily court lists, processing correspondence, liaising with stakeholders
- Coordinated video links and referrals, and handled complex inquiries related to Youth Justice and Child Protection
- Registered and verified criminal case files, processed warrants, and managed court hearing reschedules
- Performed Justice of the Peace duties, including bail undertakings and assisting with updating court records on the courts database - QWIC (Queensland Wide Inter-linked Courts)
- Justice of the Peace (Qualified)
- Created step-by-step instruction guide for Fast Track Pilot System used in the Children’s Court
- Created new procedural instructions and Updated old Youth Justice and Child Protection procedures
Project Support Officer – AO4
Brisbane Magistrates Court
06.2023 - 08.2023
- Company Overview: The Brisbane Magistrates Court is a central institution in Queensland's judicial system, overseeing a broad range of criminal, civil, and traffic cases
- As a key component of the legal industry, the court is dedicated to delivering fair and efficient justice through its comprehensive legal proceedings
- Delivered high-level, confidential administrative support to the Director
- Assisted in the preparation and review of submissions, reports, and correspondence
- Supported project management and corporate reporting, including financial and HR reports
- Processed travel claims and payments through SAP, managed onboarding of new staff, conducted asset management and facilitated effective information flow
- The Brisbane Magistrates Court is a central institution in Queensland's judicial system, overseeing a broad range of criminal, civil, and traffic cases
- As a key component of the legal industry, the court is dedicated to delivering fair and efficient justice through its comprehensive legal proceedings
- Gained significant experience in human resources
- For example, I onboarded a new legal officer for my Director, which involved setting up her IT access, building access card, and employment contract through the DJAG system
Specialist Courts Services Officer – AO3
Brisbane Magistrates Court
04.2023 - 06.2023
- Company Overview: The Court Innovation Program (CIP), with offices located on Level 2 and Level 4 of the Brisbane Magistrates Court, operates within the Magistrates Court Service
- This organization manages programs designed to address complex needs within the justice system, connecting individuals involved in the system with essential health and social services
- Provided administrative support to the team and Director, including managing leave registers
- Handled IT and maintenance requests, coordinated travel, and accommodation for executives
- Processed travel claims and payments through SAP
- Managed program purchases and supported initiatives like Court Link Local Stakeholder Meetings and Court Diversion/DAAR
- Attended meetings with the Senior Practitioner, took minutes, set up calendar invites, and sent out agendas
- The Court Innovation Program (CIP), with offices located on Level 2 and Level 4 of the Brisbane Magistrates Court, operates within the Magistrates Court Service
- This organization manages programs designed to address complex needs within the justice system, connecting individuals involved in the system with essential health and social services
Court Services Officer – AO3 (Criminal Listings/ Brisbane Arrest Courts)
Brisbane Magistrates Court
08.2022 - 03.2023
- Managed electronic adjournments, processed registry committals, and prepared court files and documents
- Liaised with the judiciary, government agencies, and the public
- Handled video link bookings and court diversion appointments, and relisted executed warrants
- Conducted warrant duties at the Arrest Courts, thrived in a fast-paced environment, and developed strong task prioritization skills
Administration Officer – AO2 (Criminal Listings)
Brisbane Magistrates Court
03.2022 - 08.2022
- Performed court and registry duties, including preparing court lists, managing court documents, and correspondences
- Processed video bookings and appearances, operated court technology, and updated databases in line with legislation and departmental policies
Receptionist
Eagleby Family Medical Centre
10.2021 - 03.2022
- Perform administrative tasks, such as filing, scanning, and faxing, workplace documents and patient records
- Manage appointment bookings, patient billing, handle incoming calls, and organize both urgent and non-urgent patient recalls
- Handled a dressing and threating patient call with a calm demeanor
Barista and Coffee Master
Starbucks Australia
01.2019 - 01.2022
- Utilize strong customer service skills
- Thrive in a fast-paced environment, ensuring efficient and timely service
- Became a Coffee Master
- Used my expertise as a coffee master to help customers choose coffee beans that suited their taste preferences
Barista and Crew Trainer
McDonald's Australia
01.2015 - 01.2019
- Manufacture quality coffee, provide excellent customer service, payment handling, troubleshooting
- Coach and train new team members
- Became a Crew Trainer and trained new staff
Education
Mental Health First Aider -
Mental Health First Aid Australia Team
01.2025
CULTURALLY SAFE DFV COURT SERVICE SYSTEM -
WORK UP QUEENSLAND
06.2024
VICAROUS TRAUMA TRAINING -
Converge International PTY LTD
03.2024
JUSTICE OF THE PEACE (QUALIFIED) -
State of Queensland
02.2024
MAYBO – CONFLICT MANAGEMENT AND DE-ESCLATION TRAINING -
Court Innovation Program
05.2023
Bachelor of Psychological Science -
Griffith University
01.2021
Bachelor of Criminology And Criminal Justice -
Griffith University
01.2021
Skills
- Leadership
- Communication
- Adaptability
- Accountability
Keycapabilitiesandexperience
Managed court operations in the Registrar's absence, ensuring efficient court proceedings., Utilized emotional intelligence to support and coordinate the team effectively., Learned the responsibilities of supervisors to provide assistance whenever necessary., Delegated tasks to ensure smooth operations., Coached and trained new staff., Excelled in clear and respectful communication and active listening., Fostered strong relationships and mutual understanding with colleagues and stakeholders., Developed strong rapport with regular customers by consistently remembering their names and orders and maintaining clear and personable communication., Thrived in dynamic environments by adjusting strategies to changing priorities and team dynamics., Successfully managed solo during team absences, maintaining calm and efficiency., Excelled in a fast-paced environment, developing strong multi-tasking skills., Adapted to different roles and duties., Demonstrated integrity and reliability in delivering results., Proactively researched and resolved procedural queries, enhancing team knowledge and competence., Managed appointment bookings and patient billing with accuracy, showing accountability in handling sensitive patient information and administrative tasks., Maintained high standards of service and product quality, ensuring customer satisfaction and adherence to company guidelines., Promoted a culture of continuous learning and support within the team.
Keycareerachievements
- Undertook two secondments in different departments: the Courts Innovation Program and Practice, Improvement, and Engagement.
- Created step-by-step instruction guide for Fast Track Pilot System used in the Children’s Court and updated the Youth Justice and Child Protection procedures.
- Created a display folder of instructions and procedural guidelines for Child Protection.
- Trained new staff across diverse environments - delivered training for new team members at McDonald's and Starbucks, as well as at the Brisbane Magistrates Court.
- Dealt with a difficult client, had a difficult conversation.
- Nominated for Child Protection and Criminal Jurisdiction to input on the Workload Management Tool.
- Provided instructions for the statewide roll out for Paperlite.
- Strong technical skills and nominated to assist other teams.
Professionalreferees
- Angela Hansen, Acting Registrar – Children’s Court, Angela.Hansen@justice.qld.gov.au, 0417 009 448
- Jessica Winters, Acting Senior Registrar – Specialist Courts, Jessica.Winters@justice.qld.gov.au, 0475 923 835
Career Overview
- Brisbane Magistrates Court, Administrative officer, Courts Services Officer, Specialist Courts Services Officer, Project Support Officer
- Eagleby Family Medical Centre, Receptionist
- Starbucks Australia, Barista and Coffee Master
- McDonalds Australia, Crew Trainer and Barista
Timeline
Deputy Registrar – AO4 (acting)
Brisbane Childrens Court
11.2024 - Current
Court Services Officer – AO3
Brisbane Childrens Court
08.2023 - 11.2024
Project Support Officer – AO4
Brisbane Magistrates Court
06.2023 - 08.2023
Specialist Courts Services Officer – AO3
Brisbane Magistrates Court
04.2023 - 06.2023
Court Services Officer – AO3 (Criminal Listings/ Brisbane Arrest Courts)
Brisbane Magistrates Court
08.2022 - 03.2023
Administration Officer – AO2 (Criminal Listings)
Brisbane Magistrates Court
03.2022 - 08.2022
Receptionist
Eagleby Family Medical Centre
10.2021 - 03.2022
Barista and Coffee Master
Starbucks Australia
01.2019 - 01.2022
Barista and Crew Trainer
McDonald's Australia
01.2015 - 01.2019
CULTURALLY SAFE DFV COURT SERVICE SYSTEM -
WORK UP QUEENSLAND
VICAROUS TRAUMA TRAINING -
Converge International PTY LTD
JUSTICE OF THE PEACE (QUALIFIED) -
State of Queensland
MAYBO – CONFLICT MANAGEMENT AND DE-ESCLATION TRAINING -
Court Innovation Program
Bachelor of Psychological Science -
Griffith University
Bachelor of Criminology And Criminal Justice -
Griffith University
Mental Health First Aider -
Mental Health First Aid Australia Team
Similar Profiles
Keala HuynhKeala Huynh
Court Services Officer at Brisbane Childrens Court (Magistrate)Court Services Officer at Brisbane Childrens Court (Magistrate)
Anashe TsongoreraAnashe Tsongorera
Administration Officer at Brisbane Magistrates CourtAdministration Officer at Brisbane Magistrates Court
Philla GUANPhilla GUAN
Court Services Officer at Brisbane Magistrate CourtCourt Services Officer at Brisbane Magistrate Court
Lily ZhouLily Zhou
Operations Associate at EquifaxOperations Associate at Equifax
Adam PitcherAdam Pitcher
Bookkeeper at MO&Co LandscapesBookkeeper at MO&Co Landscapes