Keale Buckland
Perth, Tuart Hill,WA
Summary
Eager and personable entry-level professional seeking a customer service representative position. Proven expertise in food and beverage service quality at The Common Bistro and Good Company. Committed to maintaining operational excellence and a positive, inclusive working environment through my exeplerary communication and interpersonal skills. Competent in customer complaint resolution, and team leadership. Strong focus on continuous growth, and dedication to learning.
Overview
4
4
years of professional experience
Work History
Hospitality Worker
Three Pound Group, Good Company
Perth, Western Australia
02.2024 - Current
- Customer service, support, and assistance.
- Point of sale and operation of EFTPOS/cash registers.
- Restock supplies and monitor resources/stock.
- Resolve complaints referring to the management team.
- Bar work and experience.
- Food service and quality checking.
- Attend marketing expositions and meetings.
- Attend and participate in professional development.
- Maintain a clean, safe, and healthy work environment.
Commercial Cleaner
Margarets Beach Resort
Margaret River, Western Australia
02.2023 - 12.2023
- Managed daily work charts and schedules.
- Lead staff performance.
- Monitoring stock supply and ordering.
- Conducted daily meetings with front desk and housekeeping personnel to discuss arrivals, special requests, and operational challenges.
- Mentored staff.
- Completed daily bedroom, bathroom, and kitchen cleaning, as well as deep cleaning and spring cleaning.
- Completed daily targets in the required time frames.
- Mixed water and detergents or acids to prepare cleaning solutions.
Hospitality Worker
The Common Bistro
Margaret River, Western Australia
10.2020 - 12.2023
- Bar work, front of house, and food service.
- Management of the table service section and front of house.
- Quality control of food and drinks.
- Greeting and seating more than 50 customers a night.
- Manage bookings and walk-ins.
- Maintain a warm, friendly demeanor with customers.
- Handle customer complaints and provide a solution-based response.
- Effective and clear communication by phone and online booking systems.
- Ensure high-quality professionalism in the restaurant.
- Kept facilities in excellent condition through upkeep and cleanliness.
- Train new staff.
Education
Year 12 ATAR -
Margaret River Senior High School
Margaret River, WA11-2022
Secondary Education - Physical Education And Health
Edith Cowan University
Perth, WASITHFAB021 Provide Responsible Service of Alcohol -
South Regional TAFE
Margaret River, WA12-2022
Skills
- Point of sale operation
- Food and beverage service quality
- Inventory and stock management
- Customer complaint resolution
- Bar service expertise
- Customer relationship management
- Team leadership and task delegation
- Staff training and risk assessment
- Organization
- Teaching and coaching
- Time management
- Proven communication (verbal, non-verbal, and digitally)
Referees
Kieran Cork- Venue Manager, Good Company
0468 621 060
Lee Burkett- Hotel Owner, Margaret's Beach Resort
0417 949 021
Timeline
Hospitality Worker
Three Pound Group, Good Company
02.2024 - Current
Commercial Cleaner
Margarets Beach Resort
02.2023 - 12.2023
Hospitality Worker
The Common Bistro
10.2020 - 12.2023
Year 12 ATAR -
Margaret River Senior High School
Secondary Education - Physical Education And Health
Edith Cowan University
SITHFAB021 Provide Responsible Service of Alcohol -
South Regional TAFE
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