Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Keale Buckland

Margaret River

Summary

Eager and personable entry-level professional seeking employment. Committed to maintaining operational excellence and a positive, inclusive working environment through my exemplary communication and interpersonal skills. Competent in customer complaint resolution and team leadership. Strong focus on continuous growth, and dedication to learning.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Operations Coordinator

Veolia
04.2025 - Current
  • Supported daily operations of internal workforce, as well as drivers. Coordinating schedules and issue with different departments.
  • Wide based knowledge in data based systems.
  • Assisted in the preparation of runsheets and documentation for operational processes prior to the working day.
  • Processing incoming runsheets, requests and inquiries, ensuring timely resolution and customer/driver satisfaction.
  • Collaboration with operations, sales, customer service etc, simultaneously.
  • Use of 3+ data bases daily.
  • Enhanced customer satisfaction by resolving issues in a timely manner and providing exceptional support.

Hospitality Worker

Three Pound Group
02.2024 - 03.2025
  • Customer service, support, and assistance.
  • Point of sale and operation of EFPOS/cash registers.
  • Restock supplies and monitor resources/stock.
  • Resolve complaints referring to the management team.
  • Bar work and experience.
  • Food service and quality checking.
  • Attend marketing expositions and meetings.
  • Attending and participating in professional development.
  • Maintain a clean, safe, and healthy work environment.

Commercial Cleaner

Maragarets Beach Resort
02.2023 - 12.2023
  • Managed daily work charts and schedules.
  • Lead staff performance.
  • Monitoring stock supply and ordering.
  • Conducting daily meeting with front desk and housekeeping personnel to discuss arrivals, special requests, and operational challenges.
  • Mentoring staff.
  • Completing daily bedroom, bathroom, and kitchen cleaning, as well as deep cleaning and spring cleaning.
  • Completing daily tasks in required time frames.

Hospitality Worker

The Common Bistro
10.2020 - 12.2023
  • bar work, front of house, and food service.
  • Management of table service section and front of house.
  • Greeting and seating more than 50 customers a night.
  • Manage bookings and walk-ins.
  • Maintain a warm, friendly demeanour with customers.
  • Handle customer complaints and provide a solution-based response.
  • Effective and clear communication by phone and online booking systems.
  • Ensure high-quality professionalism in the restaurant.
  • Train new staff

Education

Bacholer - Secondary Physical Education And Health

Edith Cowan University
Perth, WA

High School Diploma -

Margaret RIver High School
Margaret River, WA
11-2022

Skills

  • Point of Sale Operation
  • Food and beverage service quality
  • Inventory and stock management
  • Customer complaint resolution
  • Bar service expertise
  • Customer relationship management
  • Team leadership and task delegation
  • Staff training and risk assessment
  • Organization
  • Teaching and coaching
  • Time management
  • Proven communication (verbal, non-verbal, and digitally)

Certification

  • SITHFAB021 Provide Responsible service of Alcohol, South Regional TAFE - Margaret River.
  • Certification II Sports and Recreation, MRSHS - Margaret River.
  • Certification II Sports Coaching, MRSHS - Margaret River.

Timeline

Operations Coordinator

Veolia
04.2025 - Current

Hospitality Worker

Three Pound Group
02.2024 - 03.2025

Commercial Cleaner

Maragarets Beach Resort
02.2023 - 12.2023

Hospitality Worker

The Common Bistro
10.2020 - 12.2023

Bacholer - Secondary Physical Education And Health

Edith Cowan University

High School Diploma -

Margaret RIver High School

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Keale Buckland