Keanna Capuno
Brisbane
Summary
Dynamic and dedicated professional with experience at Universal Store, recognized for driving customer loyalty through exceptional service. Proven ability in maintaining safety and cleanliness standards while demonstrating strong organizational skills. Committed to delivering efficient, reliable support and fostering positive customer interactions in fast-paced environments.
Overview
9
9
years of professional experience
Work History
Retail Worker
Universal Store
06.2023 - 12.2024
- Drove customer loyalty and consistent sales through friendly service and knowledgeable assistance.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Actively engaged customers to provide general assistance and information on store merchandise.
Waitress
The Coffee Club
09.2022 - 12.2022
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots and other equipment.
- Cleaned counters, machines, utensils and seating areas daily.
- Controlled line and crowd with quick, efficient service.
- Maintained regular and consistent attendance and punctuality.
Bartender
Red Earth Hotel
11.2019 - 12.2022
- Kept bar presentable and well-stocked to meet customer needs.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers and taking inventory.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
COVID-19 Temperature Screener
Glencore Mount Isa Mines
05.2020 - 07.2020
- Obtained temperatures of visitors and employees at entry of facility and asked screening questions.
- Oversaw in-person and curbside patient registration and processing.
- Processed positive and negative test responses according to established protocols and reporting requirements.
HR Administrator
Glencore
04.2019 - 03.2020
- Ensured accurate record-keeping by conducting regular audits of personnel files and HR databases.
- Updated HR database with new employee information, changes in benefits, and other details.
- Prepared new hire letters, employee contracts, and corporate policies.
- Handled on-boarding process for newly hired employees, which included distribution of all paperwork.
Retail Worker
Best And Less
04.2016 - 11.2019
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
- Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
- Answered questions about store policies and addressed customer concerns.
- Assisted customers with prompt and polite support in-person and via telephone.
Education
Diploma Of Applied Fashion Design & Merchandising - Fashion Design
Tafe Queensland - Mount Gravatt
Brisbane06.2022
Skills
- Safety and Cleanliness Standards
- Hard Working
- Strong Organizational Skills
- Great Communication
- Customer service
- Sales promotion
References
Andre Giger - Former Manager at Universal Store
Mobile : 0421027219
Email : andregiger@gmail.com
Thomas Shore - Former Manager at Red Earth Hotel
Mobile : 0428582651
Email : thomasharley.shore@gmail.com
Timeline
Retail Worker
Universal Store
06.2023 - 12.2024
Waitress
The Coffee Club
09.2022 - 12.2022
COVID-19 Temperature Screener
Glencore Mount Isa Mines
05.2020 - 07.2020
Bartender
Red Earth Hotel
11.2019 - 12.2022
HR Administrator
Glencore
04.2019 - 03.2020
Retail Worker
Best And Less
04.2016 - 11.2019
Diploma Of Applied Fashion Design & Merchandising - Fashion Design
Tafe Queensland - Mount Gravatt
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