Keanu Amiatu
Summary
Customer focused sales professional with a proven ability to build strong client relationships, drive commercial outcomes, and deliver exceptional service. Over three years of experience across customer engagement, insurance, and retail environments with a growing focus on business development and account management. Skilled in identifying growth opportunities, optimising customer experiences, and supporting operational excellence.
Overview
6
6
years of professional experience
Work History
Sales & Customer Service Consultant
1Cover Travel Insurance
07.2024 - Current
- Deliver tailored insurance and product recommendations, ensuring clarity and customer confidence in decision-making.
- Leverage CRM systems to manage customer interactions, record policy details and maintain compliance accuracy.
- Identify upselling opportunities across multiple brands and contribute to team sales targets by effectively communicating product benefits.
- Build long-term customer relationships through empathy, professionalism, and timely follow-up. Maintained a consistent customer satisfaction score above target benchmarks and recognised for simplifying complex product information to improve conversion and retention rates.
Accident Case Manager
IMOK
11.2023 - 05.2024
- Managed end-to-end insurance cases, coordinating with clients, insurers, and partners to ensure timely, fair resolutions.
- Improved efficiency through streamlined communication and proactive issue resolution.
- Maintained compliance and detailed CRM documentation, enhancing customer satisfaction and repeat engagement.
Customer Service Representative
7-Eleven
09.2019 - 10.2022
- Delivered exceptional face-to-face service, assisting with product queries and ensuring operational excellence.
- Supported store sales by identifying upselling opportunities and maintaining accurate inventory control.
- Handled high-volume transactions while ensuring compliance with safety and quality standards.
- Built a reputation for reliability, teamwork, and a customer-first approach to service delivery.
Timeline
Sales & Customer Service Consultant
1Cover Travel Insurance
07.2024 - Current
Accident Case Manager
IMOK
11.2023 - 05.2024
Customer Service Representative
7-Eleven
09.2019 - 10.2022