Keanu Amiatu
Summary
Customer focused and sales professional with a proven ability to build strong client relationships, drive commercial outcomes, and deliver exceptional service. Over three years of experience across customer engagement, insurance, and retail environments with a growing focus on business development and account management. Skilled in identifying growth opportunities, optimising customer experiences, and supporting operational excellence. Motivated to contribute to Asahi’s success through new business acquisition, proactive collaboration, strategic thinking, and consistent execution against commercial plans.
Overview
6
6
years of professional experience
Work History
Sales & Customer Service Consultant
1Cover Travel Insurance
07.2024 - Current
- Deliver tailored insurance and product recommendations, ensuring clarity and customer confidence in decision-making.
- Leverage CRM systems to manage customer interactions, record policy details and maintain compliance accuracy.
- Identify upselling opportunities across multiple brands and contribute to team sales targets by effectively communicating product benefits.
- Build long-term customer relationships through empathy, professionalism, and timely follow-up. Maintained a consistent customer satisfaction score above target benchmarks and recognised for simplifying complex product information to improve conversion and retention rates.
Accident Case Manager
IMOK
11.2023 - 05.2024
- Managed end-to-end insurance cases, coordinating with clients, insurers, and partners to ensure timely, fair resolutions.
- Improved efficiency through streamlined communication and proactive issue resolution.
- Maintained compliance and detailed CRM documentation, enhancing customer satisfaction and repeat engagement.
Customer Service Representative
7-Eleven
09.2019 - 10.2022
- Delivered exceptional face-to-face service, assisting with product queries and ensuring operational excellence.
- Supported store sales by identifying upselling opportunities and maintaining accurate inventory control.
- Handled high-volume transactions while ensuring compliance with safety and quality standards.
- Built a reputation for reliability, teamwork, and a customer-first approach to service delivery.
Timeline
Sales & Customer Service Consultant
1Cover Travel Insurance
07.2024 - Current
Accident Case Manager
IMOK
11.2023 - 05.2024
Customer Service Representative
7-Eleven
09.2019 - 10.2022