Brooke Butterworth
St Clair
Summary
Friendly, reliable, and highly organised customer service professional with strong communication skills and a genuine love for animals. Experienced in handling high-volume customer inquiries, managing bookings, and supporting front-line operations in fast-paced environments. Eager to begin a meaningful career in the veterinary industry and contribute positively to a supportive, animal-focused team.
Overview
6
6
years of professional experience
Work History
Call Centre Associate
Hexaware Technologies
11.2019 - 12.2021
- - Handled 60-80 calls daily, resolving issues with a friendly and solution-focused approach
- - Processed work orders using POS and customer service tools
- - Maintained high service standards and accurate documentation
Customer Service Representative
Fujitsu General
01.2022 - 01.2023
- - Provided assistance for parts, warranties, and service bookings
- - Responded via phone and email in a timely, informative manner
- - Followed up with customers to ensure satisfaction and resolution
- - Used various internal systems to update and resolve cases
Customer Service Representative
SCT Logistics
01.2023 - 09.2024
- - Managed a high volume of client calls with empathy and professionalism
- - Assisted internal and external clients with updates, bookings, and inquiries
- - Maintained client records and resolved issues promptly
- - Supported a collaborative team environment
Call Center Representative
Border Express
09.2024 - Current
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
Education
Certificate II - Animal Studies
Campbelltown TAFE
01.2019
Higher School Certificate - undefined
Westfields Sports High School
01.2019
Skills
- - Warm and empathetic communication
- - Multichannel client communication (phone, email, SMS)
- - Appointment scheduling and admin support
- - Ability to stay calm under pressure
- - Team-focused with strong organisational skills
- - Computer-literate with fast learning of new systems
- - Strong work ethic and punctuality
- - Customer-first mindset with attention to detail
Timeline
Call Center Representative
Border Express
09.2024 - Current
Customer Service Representative
SCT Logistics
01.2023 - 09.2024
Customer Service Representative
Fujitsu General
01.2022 - 01.2023
Call Centre Associate
Hexaware Technologies
11.2019 - 12.2021
Higher School Certificate - undefined
Westfields Sports High School
Certificate II - Animal Studies
Campbelltown TAFE
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