Dedicated and results-oriented Project Officer with years of experience in providing comprehensive support to project managers across various stakeholders. Proficient in assisting with project planning, execution, and closure, with a strong focus on ensuring projects are delivered on time, within budget, and according to quality standards. Skilled in coordinating project activities, maintaining documentation, and facilitating communication among cross-functional teams and stakeholders. Adept at identifying and mitigating project risks, resolving issues, and driving continuous improvement initiatives to enhance project management practices. Possesses excellent organizational, communication, and problem-solving skills, coupled with a proactive and collaborative approach to achieving project success. Ready to leverage expertise and contribute to the success of dynamic projects within a forward-thinking organization.
Overview
16
16
years of professional experience
Work History
Project Support Officer
Department of Transport and Main Roads
2023.01 - Current
In my role I am responsible to Assist Project Manager to undertake and maintain Project/Program Scheduling (P6) to ensure accurate reporting and tracking of current QTRIP Program
Providing high level administrative support to QTRIP and other project managers and team members, including coordination of team meetings, taking and distributing minutes, documents and reports, establishing and maintaining spreadsheets and registers and providing timely information, updates and presentations as required
Where required, administer, maintain and ensure delivery of range of support activities associated with: - - Interpret and apply financial policies and procedures around QTRIP program - Undertake roads infrastructure program/ project reporting to ensure accurate tracking, and to indicate overall financial position and provide early warnings of deviations
Ensure operational practices and standards of service and performance comply with departmental and regional policies, legislation (incl
Enhanced project efficiency by streamlining communication channels and establishing clear objectives.
Provide effective performance management and assistance for project administration staff to ensure tasks are completed within specified deadlines.
Supported project managers in achieving milestones by closely monitoring progress and identifying potential bottlenecks.
Facilitated cross-functional collaboration, fostering a positive work environment for team members to excel in their respective roles.
Provided administrative support for multiple projects simultaneously, ensuring smooth operations across all initiatives.
Trained new hires on company policies and procedures related to project management best practices, promoting consistency in operational excellence.
Project Systems Representative
Department of Transport and Main Roads
2022.05 - 2023.01
Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity
Carried out day-day-day duties accurately and efficiently
Demonstrated respect, friendliness and willingness to help wherever needed
Worked flexible hours; night, weekend, and holiday shifts
Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment
Used critical thinking to break down problems, evaluate solutions and make decisions
Reported financial data and updated financial records in AMMS and helped PM & PC to do monthly claims.
Defect Logger - Maintenance
Protech Group
2021.09 - 2022.05
Followed safety precautions to avoid personal injury and provide safe work environment
Used problem-solving skills to alleviate issues efficiently with minimal supervision
Used all systems effectively to log network defects in our area
Prepared monthly claims registers in AMMS for PM and PC to claims against budget
Monitored priorities and liaised between maintenance team and management, delegating tasks to complete on time.
OPS Manager Zambreros
Zambrero
2020.09 - 2021.09
Looking after 3 stores in Cairns for Franchise partner, managing teams, developing business and making stores are achieving KPI's are some of the most important things what I work on to develop the business
Apart from this key communication of results between the franchise owner and head office and other stake holders were some of other responsibilities that I fulfill
Created organizational structures to improve accounting and finance functions
Increased revenue by assisting with operations management, sales and marketing efforts
Analyzed financial statements against forecasts to prepare high-level variance analysis
Monitored budget, revenue and variance trends for company, regularly apprising CEO of company's financial standing.
National Operations Manager
Buffalo's Wings N' Things
2020.03 - 2020.09
I had a portfolio of 5 stores and 3 more stores to open by end of 2022
I was responsible for everything from Marketing to Operations, Health and Safety to writing manuals, also looking into franchising the existing business/stores and dealing with landlords on negotiating rent and business opportunities in future
During my tenure I introduced some big changes in business on how we operate and how can we create extra revenue smartly
So one of the things we did was implementing a third party app which allowed us to communicate with customers directly and do business with us without any third party commission
Evaluated competitor data and statistics to develop business investment strategy and drive growth
Identified and capitalized on community business opportunities with effective networking.
Business Development Manager
Diamond Hospitality Group
2019.02 - 2020.03
Responsible for development of current business and helping other franchises to achieve their targets
I used to look after 12 Stores in QLD and 4 in NSW (remotely) helping them achieve their KPI's and goals
As a Business Development Manage, my key responsibilities were to make business more profitable and develop a strong team for each restaurants with help of existing Restaurant Managers and their team along side the Kitchen Managers and their team
One of my role also included in negotiating deals with Inbound Tour operators and offer them services in key locations during their visits
Researched and identified opportunities for account growth, account penetration and market expansion
Established relationships with key decision-makers within customer's organization to promote growth and retention.
Store Manager
Lagardère Travel Retail
2018.03 - 2019.02
Managing the Luxury, Fashion, Tech and Alcohol side of business
As a store manager i was responsible for overall success of the business
Leading a team of 40+ highly skilled team members job was to make sure that this business went in right directions and achieved the budgets laid by the business
Maintaining a good relations with Landlords, Business Partners, Vendors, Brands and Customs compliance are my key highlights of the role.
Store Manager
Lagardère Travel Retail
2017.01 - 2018.02
Managed multiple cafes at busy Cairns International Airport, looking after TEAM development, achieving KPI's and maintaining a good relation with the Landlords.
Store Manager
2016.06 - 2016.12
Managing day to day ops of the business and making sure all the KPI's are achieved on a monthly basis
General Manager
IBIS styles Cairns
2015.09 - 2016.05
Managing multiple aspects of the business, all the way from Marketing the brand and getting new contracts to looking after the restaurant of the hotel.
Area Manager
Hungry Jack's Pty Ltd
2008.06 - 2015.08
Was managing Multiple stores for the company and making sure the stores are run profitably and Team development is given an utmost priority.
Education
Cert III Civil Construction & Road Maintenance, Civil Engineering - Civil Engineering
Orbus
Cairns
10.2022
Diploma of Finance & Mortgage Broking - Finance
RSEA
Cairns, QLD
11.2021
Bachelor's degree, Accounting and Business/Management - Business Finance
Cert III Civil Construction & Road Maintenance, Civil Engineering - Civil Engineering
Orbus
Diploma of Finance & Mortgage Broking - Finance
RSEA
Bachelor's degree, Accounting and Business/Management - Business Finance
CQUniversity
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