Summary
Overview
Work History
Education
Skills
Key Assets
Technology Competencies
Languages
Extracurricular Activities
Timeline
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Saurab Aryal

Saurab Aryal

Summary

I am a recent IT graduate seeking an IT Support Specialist role with a degree in IT and hands-on experience in providing helpdesk support services to end users, assembly, disassembly, configuration, and maintenance of desktop computers. Equipped with excellent customer service and communications skills along with IT Support and Troubleshooting expertise. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

4
4
years of professional experience

Work History

Parts person

Capital SMART Smash Repairs
01.2023 - Current
  • Receiving the vehicle parts, checking the parts, and managing them into the right place
  • Checking out the invoice, costing them, and keeping records
  • Emailing the invoices to the head office and check for the payments
  • Cultivated interpersonal skills by building positive relationships with others.
  • Paid attention to detail while completing assignments.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Ordering the parts, crediting parts, making phone calls time and again for any inconvenience.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Excellent communication skills, both verbal and written.

Night Fill Team Member

Coles Supermarkets
01.2020 - Current
  • A high level of service, using excellent communication skills and product knowledge
  • Managed all the stocks ensure high quality food and service, and a positive working environment
  • Filling stock, managing the groceries stuffs.
  • Maintained effective team member communication.
  • Answered customer questions and provided detailed product information.
  • Monitored inventory levels in stockrooms and alerted management to any discrepancies.

Delivering the Auto-Parts

Auswide Freight and logistics
01.2022 - 01.2022
  • A high level of service, using excellent skills of auto parts and product knowledge
  • Stocked and managed stock of parts.
  • Organized parts storage and stocked inventory according to established guidelines.
  • Reached out to vendors outside usual network to find parts not available from traditional sources.
  • Delivered merchandise to business locations for use in smash and mechanical repairs or direct sales.

Part-Time Customer Service Officer

Fish Feast
01.2020 - 01.2022
  • Customer service, including answering customer enquiries and complaint resolution
  • Cash handling, banking, and account keeping
  • Inventory management, including stock ordering, stock filling and stock take.
  • Completed data entry to record call notes, suggestions and questions.
  • Communicated with clients regarding account services, statements, and balances.
  • Answered constant flow of customer calls with minimal wait times.
  • Developed customer service policies and procedures to meet and exceed industry service standards.

Customer Service Representative / Delivery Driver

Domino's Pizza
01.2020 - 01.2021
  • Courteous, efficient face-to-face customer service both in-store and during deliveries
  • Cash handling, banking, and account keeping.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Participated in team meetings and training sessions to stay informed about product updates and changes.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.

Education

Bachelor of Information Technology -

King's Own Institute
01.2023

Bachelor of Information Technology -

King's Own Institute
01.2022

High school -

National school of sciences /NIST
01.2019

Diploma in Information Technology -

OASIS LANGUAGE AND COMPUTER INSTITUTE
05.2017

Skills

  • Flexible and Adaptable
  • Public Speaking
  • Multitasking Abilities
  • Critical Thinking
  • Attention to Detail
  • Team Management
  • Problem Resolution

Key Assets

  • Troubleshooting technical issues
  • Analytical thinking
  • Maintaining documentation
  • Using technical support tools
  • Strong communication skills
  • Presentation
  • Conducting research

Technology Competencies

Windows 10 & 11, Windows Server 2016/2019, IOS, Android, Mac OS, Installation, Configuration, Assembly, Upgrading and Maintenance, Active Directory, SharePoint, MS Teams, MS Azure, OS Ticketing, DNS, DHCP, TCP/IP, Switches, Router, MS Office365, Adobe Reader, Desktop Applications

Languages

English
Nepali
Hindi

Extracurricular Activities

Riding bikes Hiking Watching movies Social Service Playing football Athlete

Timeline

Parts person

Capital SMART Smash Repairs
01.2023 - Current

Delivering the Auto-Parts

Auswide Freight and logistics
01.2022 - 01.2022

Night Fill Team Member

Coles Supermarkets
01.2020 - Current

Part-Time Customer Service Officer

Fish Feast
01.2020 - 01.2022

Customer Service Representative / Delivery Driver

Domino's Pizza
01.2020 - 01.2021

Bachelor of Information Technology -

King's Own Institute

Bachelor of Information Technology -

King's Own Institute

High school -

National school of sciences /NIST

Diploma in Information Technology -

OASIS LANGUAGE AND COMPUTER INSTITUTE

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Saurab Aryal