Summary
Overview
Work History
Education
Skills
Accreditations Licenses
Accomplishments
Student Work Experience Placements
References
Timeline
Generic

Keeana Bennell

Pinjarra,WA

Summary

Organised and motivated employee skilled in organizing, planning and managing daily clerical needs. Bringing solid expertise in coordinating documents, reports and records, handling correspondence and managing deliveries. Skilled in oral and written communication, team leadership and relationship-building. Desire to take on new challenges. Strong work ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

7
7
years of professional experience

Work History

Administration Assistant

WA Country Health Services - Southwest
Busselton & Bunbury, WA
01.2019 - 12.2023
  • Use of multiple health systems including webPAS, CHIS, Medicare Portal, CarPool, eReferrals, PIARS, AIR, WebSMS, Intranet, Booking Manager, PAL/Oracle ordering system, ETMS, LMS, BOSSnet, Agility/EWAMS and PAaNS
  • Provide administration services to ensure effective provision of patient focused Outpatient Services and visiting specialist clinics
  • Scheduling patient appointment's and liaising with clinicians to ensure clinics run smoothly
  • Designed and developed training materials for new employees in the organization
  • Planned and presented training and mentoring to new team members.
  • Maintaining switchboard/phones including answering and directing phone calls to relevant staff/departments
  • Attend to internal and external customer enquiries, making appointments
  • Being a point of contact for a range of staff and external stakeholders
  • Organising work tasks according to priority requirements
  • Developing and writing a variety of written communication including distributing email, correspondence memos, letters, faxes and forms
  • Prepare and maintain patient records as per WACHS-SW Policies & Guidelines
  • Maintains databases and confidentiality of all patient information
  • Processing patient referrals and managing DMR
  • Finding ways to improve administrative processes
  • Listen to customers' questions and concerns, and provide answers or responses
  • Ensuring all work is carried out in line with relevant policies and protocols
  • Daily use of Microsoft Word, Microsoft Excel, Microsoft Outlook, PowerPoint, Internet Explorer, Microsoft Lync.

Administrative Assistant in Nursing

WA Country Health Service - Kimberley
Broome, WA
10.2022 - 03.2023
  • Undertakes coordination of meetings and functions including preparation of agendas, venue hire, catering, minute taking/typing.
  • Coordinates staff travel/flight bookings, Flexi Purchase reconciliation and disseminates appropriate documentation as required in liaison with the DoNM, Business Manager, and other Broome Regional Health Campus staff as required.
  • Procures goods and services as authorised, including seeking quotations as directed by the DoNM and Business Manager.
  • Completed P-Card reconciliation and purchasing in accordance with NAB Card Management guidelines including preparation of accounts payable (i.e. coding utilising the GL Chart of Accounts).
  • Maintains and updates the rostering systems for various departments as required.
  • Arranges orientation session requirements for new and existing staff, including booking of appropriate training rooms and presentation preparation for staff presenting, provision of appropriate equipment and lists of attendees.

Business Trainee - Certificate III

WA Country Health Service - Southwest
Busselton, WA
04.2018 - 04.2019
  • Duties include: Use of systems including webPAS, CHIS, Medicare Portal, CarPool, eReferrals, PIARS, AIR, WebSMS, Intranet, Booking Manager, PAL/Oracle ordering system, ETMS, LMS, BOSSnet, Agility/EWAMS and PAaNS
  • Provide Administration services to ensure effective provision of patient focused Outpatient Services and visiting specialist clinics
  • Maintaining switchboard/phones including answering and directing phone calls to relevant staff/departments
  • Attend to internal and external customer enquiries, making appointments
  • Being a point of contact for a range of staff and external stakeholders
  • Organising work tasks according to priority requirements
  • Developing and writing a variety of written communication including distributing email, correspondence memos, letters, faxes and forms
  • Writing and issuing emails to teams and departments on behalf of teams or staff
  • Prepare and maintain patient records as per WACHS-SW Policies & Guidelines
  • Maintains databases and confidentiality of all patient information
  • Processing patient referrals and managing DMR
  • Finding ways to improve administrative processes
  • Maintain contact lists
  • Listen to customers' questions and concerns, and provide answers or responses
  • Ensuring all work is carried out in line with relevant policies and protocols
  • Assisting in Day Surgery Unit and General Ward and Rehab Ward
  • Daily use of Microsoft Word, Microsoft Excel, Microsoft Outlook, PowerPoint, Internet Explorer, Microsoft Lync.

School-Based Business Trainee - Certificate II

WA Country Health Service - Southwest
Bunbury, WA
07.2016 - 10.2017
  • Duties include: Answering and directing phone calls to relevant staff
  • Maintaining stationery supplies including ordering and taking stock of office supplies
  • Writing and issuing emails to teams and departments on behalf of teams or senior staff
  • Handle returns of loan equipment
  • Finding ways to improve administrative processes
  • Maintain contact lists.

Education

Cert III in Business (BSB30115) -

Great Southern Group Training
WA
01.2019

Cert II in Community Services (CHC22015) -

YMCA
WA
10-2017

Cert II in Business (BSB20115) - School-Based Traineeship -

ATC Worksmart
WA
10-2017

High School Diploma -

Newton Moore Senior High
WA
10-2017

Cert I in Leadership Development (52560WA) -

Newton Moore Senior High
WA
07-2015

Skills

  • Verbal Communication
  • Administrative Operations
  • File Organization
  • Data Entry
  • Records Management Systems
  • Staff Management
  • Database Maintenance
  • Document Retrieval
  • Telephone Reception
  • Administrative Support
  • Customer Relations

Accreditations Licenses

  • Current C-A licence - Expiry Jun 2028
  • WWC - Expiry: Jun 2026

Accomplishments

  • Awarded the 2015 Aspiring Role Model award by the Newton Moore Girls Academy
  • Newton Moore Girls Academy Leadership Group
  • Selected to be a part of the BHP Billiton Partnership Group
  • Awarded the 2013 Girls Academy Friendship Award

Student Work Experience Placements

  • 2016 - WA Country Health Service - Hudson Road & Bunbury Regional Hospital
  • 2015 - City of Bunbury
  • 2015 - St John of God Health Care

References

Michelle Woosnam - Mentoring Co-ordinator - Ember Connect

Michelle@emberconnect.com.au

0429 980 264

Gayle Hoysted - Administration Assisstant - WA Country Health Service - Southwest

Gayle.Hoysted@health.wa.gov.au

0412 536 503

Timeline

Administrative Assistant in Nursing

WA Country Health Service - Kimberley
10.2022 - 03.2023

Administration Assistant

WA Country Health Services - Southwest
01.2019 - 12.2023

Business Trainee - Certificate III

WA Country Health Service - Southwest
04.2018 - 04.2019

School-Based Business Trainee - Certificate II

WA Country Health Service - Southwest
07.2016 - 10.2017

Cert III in Business (BSB30115) -

Great Southern Group Training

Cert II in Community Services (CHC22015) -

YMCA

Cert II in Business (BSB20115) - School-Based Traineeship -

ATC Worksmart

High School Diploma -

Newton Moore Senior High

Cert I in Leadership Development (52560WA) -

Newton Moore Senior High

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