Keefe Cheung
Ryde,NSW
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Driven to be the best and set an admirable example for the brand.
Overview
8
8
years of professional experience
Work History
New & Used Sales Consultant
Lexus of Chatswood
Chatswood, NSW
07.2024 - Current
- Conducted market research to identify key trends in the car industry.
- Build rapport, educate new customer to the prestigious history of the Lexus brand to build admiration and interest
- Negotiated with customers on price, financing and trade-ins.
- Leveraged CRM database to drive customer contacts, appointments, and sales.
- Strived to give customers a unique and enjoyable experience from the first friendly meeting through to follow up months after a memorable delivery.
New Car Sales Consultant
Alto Isuzu Ute
Blacktown, NSW
11.2023 - 06.2024
- Demonstrated knowledge of automotive parts, systems, accessories and services offered by the dealership.
- Negotiated prices with customers to ensure maximum profitability for the dealership.
- Collaborated with colleagues to provide excellent customer service experience.
- Conducted market research to identify trends in customer preferences for vehicles.
- Resolved customer complaints regarding products or services efficiently and effectively.
- Engaged in proactive prospecting via social media my own customer referral system.
District Sales Manager
Lids/NBA
Sydney Region, New South Wales
06.2022 - 11.2023
- Trained and mentored sales team members in customer relations, customer service and product placement.
- Develop our national sales training guide "GOALS". A tool for sales coaching, assessment and company standard.
- Set clear objectives and helped team members develop plans to achieve quotas.
- Supported individual representative performance goals and division benchmarks to maximize sales performance.
- Tracked and analyzed weekly sales reports, implemented corrective action plans and streamlined sales operations.
- Developed recruitment strategies to achieve required staffing levels for assigned requisitions.
- Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.
Flagship Store Manager
YD
Parramatta, New South Wales
03.2017 - 06.2022
- Managed inventory tracking and physical inventory counts to minimize loss.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
- Generated repeat business by responding to customer concerns with friendly and knowledgeable service.
- Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.
- Answered product questions with up-to-date knowledge of sales and promotions.
- Monitored employee performance and identified performance gaps for corrective action.
- Established store tactics and strategies to achieve operational performance and sales goals.
Education
High School Diploma -
Sutherland Shire Christian School
Barden Ridge11.2015
Skills
- Prospecting
- CRM Proficiency
- Vehicle presentation
- Customer Qualification
- Price Negotiation
- Closing deals
- Sales Training
- Brand Awareness
- Follow-up skills
- Recruitment
- Sales and Operations coaching
- Leadership
Languages
English
Native/ Bilingual
cantonese
Native/ Bilingual
Timeline
New & Used Sales Consultant
Lexus of Chatswood
07.2024 - Current
New Car Sales Consultant
Alto Isuzu Ute
11.2023 - 06.2024
District Sales Manager
Lids/NBA
06.2022 - 11.2023
Flagship Store Manager
YD
03.2017 - 06.2022
High School Diploma -
Sutherland Shire Christian School
Similar Profiles
Julieta LibertiniJulieta Libertini
Accountant Assistant at Lexus of ChatswoodAccountant Assistant at Lexus of Chatswood
Ally ZaarourAlly Zaarour
Receptionist/Registration Clerk at Lexus Of ChatswoodReceptionist/Registration Clerk at Lexus Of Chatswood
Daniel BosnichDaniel Bosnich
Service Supervisor at Coles Chatswood ChaseService Supervisor at Coles Chatswood Chase