Keegan Watterson
Woy Woy,NSW
Summary
Dedicated Customer Service professional with 8 years of knowledge & experience of the service industry. Committed to maintaining professional and friendly service in all settings. Extensive experience in the customer service and hospitality as well as finance and management positions. The skills gained from these positions are easily transferable to any role. I am looking to broaden these skills and explore all possible career paths.
Overview
9
9
years of professional experience
Work History
Payment Operations Officer
ING Bank Australia
08.2021 - Current
- Experience in multiple sectors of the bank from Lending & Wealth, Customer Service and current position in the Chief Operations Office.
- Responsible for oversight and processing of all manual payments.
- Streamlined operational processes by identifying inefficiencies and implementing targeted solutions.
- Managed cross-functional teams for successful completion of projects within budget and timeline constraints.
- Oversaw financial reporting, ensuring accuracy and compliance with regulatory requirements.
- Analyzed performance metrics, identifying areas for improvement and implementing necessary changes.
- Thorough understanding of compliance regulations internally and externally on legislative requirements and global standards and on the banking code of practice. Collaboration amongst internal & external stakeholders to ensure Daily KPIs and service levels are met.
- Assessed risks associated with various projects, implementing mitigation strategies.
- Enhanced customer satisfaction by efficiently handling inquiries and providing accurate information on banking products.
Shift Supervisor
McDonald's
08.2015 - 08.2021
- Enhanced team productivity by implementing efficient shift scheduling and task delegation.
- Reduced employee turnover rate by fostering positive work environment and addressing staff concerns promptly.
- Implemented training programs for new hires, ensuring seamless integration into team and faster productivity contributions.
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
- Increased sales performance through effective upselling techniques and staff training initiatives.
- Streamlined inventory management, reducing waste and optimizing stock levels for daily operations.
- Ensured smooth operations during peak hours by effectively managing resources and staff allocation.
Senior Deck Hand
Brooklyn Central Boat Hire
11.2020 - 08.2021
- Assist in providing general administrative services to support operational functioning of the business.
Demonstration of operation of vessels and safety equipment on board
Provide clear, accurate, and concise information and advice to ensure ongoing delivery of quality customer service in regard to vessel reservations. - Managed approximately 30 incoming calls, emails and faxes per day from customers.'
- Oversight of Fuel reconciliation and inventory management.
- Assisted with navigation duties, accurately plotting courses and monitoring weather conditions for smooth sailing.
Increased crew productivity by providing clear communication and direction during complex operations such as mooring and anchoring. - Enhanced vessel safety by conducting thorough deck inspections and identifying potential hazards.
Summer Casual
General Pants Co. Erina Fair
12.2019 - 02.2020
- Providing customers with hands on tailored assistance, purchasing advice and promotional offerings, directions.
- Sales assistant collaborating amongst the team to reach KPIs
- Streamlined workflow, coordinating with team members for efficient shipment handling.
- Maintained clean and organized workspaces, promoting overall workplace productivity.
Education
Certificate III in Retail Operations - Retail
Sarina Russo Traineeships
Sydney, NSW09.2018
High School Diploma -
Brisbane Water Secondary College
Woy Woy, NSW09.2018
Bachelor of Science - Biology
University of Newcasle
Ourimbah, NSWSkills
- Comprehensive POS / computer knowledge and experience (Microsoft Excel/word ect)
- Office Administration
- Attention to Detail
- Risk Assessment
- Resource Allocation
- Employee Performance
- Procedure Optimisation
- Team Leadership
- Active listener
- Ability to work/ multitask and adapt under pressure
- Quality Assurance
- Management
- Safety Management
- Ability to work to changing schedule
References
ING - Jacqui Neilson
EMAIL: Jacqui.Nielson@ing.com, Phone: 0411 010 080
Gina Davino EMAIL: Gina.Davino@ing.com Phone :
McDonald’s - Cassandra Webber
EMAIL: Cassiewebber94@gmail.com PHONE: 0423 283 368
Brooklyn Central - Dave PHONE: 0414 969 844
Timeline
Payment Operations Officer
ING Bank Australia
08.2021 - Current
Senior Deck Hand
Brooklyn Central Boat Hire
11.2020 - 08.2021
Summer Casual
General Pants Co. Erina Fair
12.2019 - 02.2020
Shift Supervisor
McDonald's
08.2015 - 08.2021
Certificate III in Retail Operations - Retail
Sarina Russo Traineeships
High School Diploma -
Brisbane Water Secondary College
Bachelor of Science - Biology
University of Newcasle
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