Keegan Zoomer
Summary
Recent IT Diploma graduate looking to leverage customer service skills and recent education to assist Bravura Solutions as a Graduate Desktop Support Administrator. Excellent communicator focused on providing positive customer experiences through collaboration and a friendly, helpful attitude. Quick learner dedicated to continuing professional development and certifications.
Overview
10
10
years of professional experience
Work History
Team Leader
Woolworths Supermarkets
04.2021 - Current
- Conducts training and mentors new staff in organisational policies and procedures. Ability to communicate both technical and business concepts in an easy to understand manner to all stakeholders.
- Takes ownership of issues and works collaboratively with other staff to achieve positive outcomes for both customer and organisation.
- Proactive in identifying improvement areas and offering solutions to optimise workplace efficiency.
Duty Manager/Inventory Manager
Woolworths Metro
04.2013 - 04.2021
- Promoted internally several times from Team Member to 2IC (Produce) to Inventory Manager and finally Duty Manager.
- Managed a team of 15 across multiple departments to meet organisational goals of stock replenishment, excellent customer service and store presentability
- Led team during "Senior's Hour" offered throughout COVID- 19 pandemic. Acted as first point of contact for customer queries and successfully resolved challenging customer interactions through clear communication, collaboration with staff and a friendly and helpful attitude.
Education
Diploma of Information Technology - Advanced Networking, Cloud Architecture
TAFE NSW
Ultimo12.2022
Certificate IV in Information Technology - Networking
TAFE NSW
Wollongong West06.2022
Skills
- Analysis and Problem Solving
- Stakeholder Management
- Decision Making
- Customer Service
- Leadership
- Verbal and Written Communication
- Software Installation
- Hardware Installation
- Microsoft Windows and Office Suite
- Time Management
Timeline
Team Leader
Woolworths Supermarkets
04.2021 - Current
Duty Manager/Inventory Manager
Woolworths Metro
04.2013 - 04.2021
Diploma of Information Technology - Advanced Networking, Cloud Architecture
TAFE NSW
Certificate IV in Information Technology - Networking
TAFE NSW
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