Overview
Work History
Education
Skills
Accomplishments
References
Timeline
Generic

Keelan Lyons

Greenway,ACT

Overview

6
6
years of professional experience

Work History

Executive Assistant

Department of Social Services
10.2023 - Current
  • This role requires me to filter and organise the Branch Manager’s inbox to help prioritise specific work and expedite daily operations
  • This includes organising the calendar weeks in advance ensuring there are not any major meeting clashes, and managing meeting requests with both internal and external people
  • On a daily basis, I maintain confident and protected business operations practices by keeping sensitive information confidential when handling Serious Criminal Convictions briefs
  • This involves coordinating with the Branch teams and the Group Executive team to ensure all briefs are completed securely and in a timely manner
  • I organise branch events such as wellbeing activities and weekly branch meetings
  • I work with other Executive Assistants within the team to organise events for the entire group
  • I also work with them to learn new things
  • I work closely with the Serious Criminal Convictions team and take on broader Administration tasks to expand my knowledge of the workings within my group and gain experience with multiple DSS systems other Executive Assistants may not be familiar with
  • In this role, I also format, edit and create documents with Microsoft Office products to follow specific corporate style guides, including drafting written external correspondence to Departmental standards
  • I ensure accurate financial recordkeeping through following the Government purchasing requirements and acquitting all purchases through the Expense 8 system
  • I have a working knowledge of DSS systems such as CaseManager, CRM, KiteWorks, Arc, PDMS, and the National Redress Scheme Helpdesk
  • Lastly, I manage logistics for events such as conferences, external meetings, and team planning days regarding transportation, catering, and audio-visual arrangement.

Team Member

Kmart Fairfield Central
10.2021 - 03.2023
  • Developed positive customer relationships through friendly greeting and excellent service
  • Assisted customers with in-store and online queries, product selection, and ordering process
  • Organised inventory shelves for easy access and maintenance of stock levels
  • Computed purchases and processed cash and/or credit payment
  • Resolved customer issues promptly in a professional manner
  • Performed daily opening and closing duties such as counting registers and setting alarms.

Crew Member

McDonald’s CBD Townsville
02.2021 - 02.2023
  • Completed day-to-day duties accurately and efficiently
  • Ensured compliance with health codes regarding proper storage and handling of food products
  • Operated cash register to process payments from customers using correct cash handling techniques
  • Managed back of house staff, assigning jobs and ensuring efficiency in the restaurant
  • Assisted with training staff
  • Taught and assisted other employees
  • Awarded crew member of the month twice within the time I worked there.

Student Administration Officer

Sarina Russo
12.2017 - 01.2019
  • Greeted and built positive relationships with clients
  • Answered phone calls from clients enquiring about appointments
  • General Administration tasks
  • Organising catering
  • Booking catering
  • Scanning, filing documents, and filing them into their systems
  • Mailing letters
  • Cleaning.

Education

Morayfield State High School
11.2019

Certificate III in Business Administration -

Sarina Russo

Skills

  • Expense Reporting
  • Travel Administration
  • Administrative Support

Accomplishments

  • Certificate III in Business Administration 2019
  • Queensland Certificate of Education 2019
  • Certificate II in Hospitality 2019
  • Certificate II in Outdoor Recreation 2019
  • Responsible Service of gambling 2020
  • Responsible Service of Alcohol 2023
  • Awarded crew member of the month twice at McDonalds
  • Baseline Security clearance issued 12.08.2023

References

  • John Riley, Branch Manager, External Engagement and Communication, National Redress Scheme, 0407 662 487, John.RILEY@dss.gov.au
  • Aliza Costello, Previous Executive Officer, National Redress Scheme, 0408 402 011, Aliza.COSTELLO@dss.gov.au

Timeline

Executive Assistant

Department of Social Services
10.2023 - Current

Team Member

Kmart Fairfield Central
10.2021 - 03.2023

Crew Member

McDonald’s CBD Townsville
02.2021 - 02.2023

Student Administration Officer

Sarina Russo
12.2017 - 01.2019

Morayfield State High School

Certificate III in Business Administration -

Sarina Russo

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Keelan Lyons