Keeley Fitzsimmons
Summary
Accomplished Education Support Officer at the Department of Education, adept in Special Education Support and fostering strong relationships. Proven track record in enhancing student outcomes and promoting inclusivity. Skilled in curriculum development and administrative coordination, demonstrating a strong work ethic and exceptional teamwork abilities.
Overview
7
7
years of professional experience
Work History
Education Support Officer
Department Of Education
01.2023 - 05.2024
- Empowered students by fostering a growth mindset approach to learning, instilling confidence in their ability to overcome academic challenges and reach their full potential.
- Liaised special education department members proactively address/resolve any arising concerns related student accommodation modifications.
- Promoted a culture of inclusivity by advocating for individual student needs and addressing diverse learning styles in lesson planning and support strategies.
- Created outreach materials related to programs and projects and handled communication content.
- Supported classroom management efforts by maintaining a positive and organized learning environment for all students.
- Improved student outcomes by collaborating with teachers to develop individualized learning plans.
- Provided one-on-one tutoring for struggling students to improve their academic performance in various subjects.
Bar Tender/ Customer Engagement
Edwardes Lake Hotel
08.2019 - 04.2021
- Mentored junior team members in effective tender writing techniques, enhancing overall team performance.
- Strengthened relationships with clients through regular communication during the tender process, fostering trust and confidence in our services.
- Maintained a high level of compliance in all submissions by adhering to strict guidelines and regulations.
- Increased customer satisfaction by promptly addressing concerns and incorporating feedback into future bids.
- Trained new production staff members on safe and efficient production procedures and proper machine operations.
Pharmacy Assistant
Night Owl Pharmacy
07.2017 - 12.2018
- Kept pharmacy counter and related areas clean, neat and organized.
- Answered telephones and provided information about order status, store hours and pharmacy procedures.
- Greeted customers and responded to questions with friendly, knowledgeable assistance.
- Demonstrated professionalism and empathy when handling sensitive patient situations, preserving confidentiality at all times.
- Assisted pharmacists in maintaining a well-organized and clean pharmacy environment for optimal workflow.
- Merchandised over-the-counter goods and rotated stock.
- Supported operations with filing, copying and faxing.
Education
VCE - Year 12
Macleod College
Macleod, VIC11.2017
Skills
- Special Education Support
- Strong Organization
- Parent-teacher collaboration
- Project-based learning
- Strong Work Ethic
- Decision-Making
- Punctual and Dependable
- Relationship Building
- Flexible Schedule
- Documentation skills
- Attention to Detail
- Administrative Staff Coordination
- Student relations
- School Administration
- Teamwork and Collaboration
- Curriculum Development
Timeline
Education Support Officer
Department Of Education
01.2023 - 05.2024
Bar Tender/ Customer Engagement
Edwardes Lake Hotel
08.2019 - 04.2021
Pharmacy Assistant
Night Owl Pharmacy
07.2017 - 12.2018
VCE - Year 12
Macleod College
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