Summary
Overview
Work History
Education
Skills
Timeline
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Karen Lisa Hutson

Karen Lisa Hutson

Strathpine,QLD

Summary

Professional in customer service with track record of delivering high standards of hospitality in busy restaurant settings. Consistently maintained welcoming atmosphere and effectively managed tables to ensure smooth operations. Valued for strong teamwork and ability to adapt to changing demands while focusing on customer satisfaction and efficiency.

Overview

2026
2026
years of professional experience

Work History

Waitress

Birches Restaurant
05.2022 - Current
  • Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
  • Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
  • Maintained clean and welcoming dining environment, ensuring a positive guest experience.
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Conflict resolution
  • Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Collaborated with team members to consistently provide efficient service during peak hours.
  • Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.
  • Built rapport with regular customers through friendly interactions and attentiveness to their preferences.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
  • Processed orders and sent to kitchen employees for preparation.
  • Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.

Pet Sitter

Myself
2022 - Current
  • Prepared food and water following instructions from pet owners.
  • Gave animals proper attention to promote secure environment in owner's absence.
  • Exercised animals regularly with walks and rigorous play activities.
  • Supported positive behaviour reinforcement training methods during walks or playtime sessions for better pet obedience outcomes.
  • Increased client retention rate through excellent communication skills and genuine love for animals.
  • Streamlined communication with pet owners through mobile app, making it easier to share updates and receive instructions.

Locomotive Driver Class II

Queensland Rail
01.1997 - Current
  • Preparation and Safe Operations of Qld Rail Locomotives
  • Providing a safe environment for customers and team members
  • Safe working knowledge
  • Maintaining route knowledge
  • Demonstrated excellent problem-solving abilities when faced with unexpected challenges (emergencies)on the job to ensure minimal disruption to passengers and the Network
  • Uphold a high standard of customer service by addressing passenger concerns professionally and also liaising with Control when needed during trips.
  • Collaborated effectively with myTrain Guard and Train Control in managing train movement plans, ensuring seamless coordination maintaining on-time running throughout journeys.

Education

No Degree - Certificate in Business Studies

Bald Hills College of TAFE
Bracken Ridge
01-1984

Junior Certificate -

Banyo State High School
Banyo
01-1983

Skills

  • Train control systems
  • Train operation expertise
  • Locomotive troubleshooting
  • Punctuality
  • Stress tolerance
  • Route logs
  • Safety procedures
  • Railway safety protocols
  • Safety rules and regulations

Timeline

Waitress

Birches Restaurant
05.2022 - Current

Locomotive Driver Class II

Queensland Rail
01.1997 - Current

Pet Sitter

Myself
2022 - Current

No Degree - Certificate in Business Studies

Bald Hills College of TAFE

Junior Certificate -

Banyo State High School

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Karen Lisa Hutson