Keeley Wilder-coombes
Petrie ,QLD
Summary
Dynamic leader with proven success at Surf Dive Ski, enhancing customer satisfaction and boosting sales through expert merchandising and exceptional service. Skilled in staff development and customer engagement, I foster teamwork and drive retail operations to achieve targets. My adaptability and strategic selling skills contribute to meaningful customer relationships and operational efficiency.
Overview
1
1
year of professional experience
Work History
Retail Assistant Manager
Choice The Discount Store
11.2024 - Current
- Controlled store inventory and reviewed cash handling and operations reports.
- Maintained visual merchandising standards throughout the store to create an engaging shopping experience for customers.
- Supervised daily store operations, ensuring smooth workflow and timely completion of tasks.
- Managed employee scheduling, optimizing coverage during peak hours while minimizing labor costs.
- Handled customer service by dealing with complaints, organizing stock and answering customer questions.
- Fostered a positive work environment, promoting teamwork and open communication among staff members.
- Boosted sales performance with strategic merchandising plans and promotional displays.
- Liaised with retail manager to cultivate and maintain positive and uplifting work environment and family-centric culture.
- Mentored new employees in company policies, procedures, and best practices to ensure consistent performance standards across the team.
- Maintained, cleaned and organized store to provide positive shopping experience for customers and inspiring workplace for team members.
- Collaborated with store manager to develop action plans for improving overall store performance metrics.
- Supported retail manager by identifying and leveraging partnerships that benefited community and store.
- Increased repeat business from loyal customers through personalized assistance in product selection while developing rapport with clientele.
- Trained and developed new employees for ease of transition into team.
- Exhibited excellent people skills during interaction with employees and customers.
- Trained employees in suggested selling and merchandising techniques to meet sales quotas.
- Maintained exceptionally clean, customer-friendly and well-run Type department.
- Streamlined store operations for increased efficiency through consistent monitoring and adjusting of inventory levels.
- Upheld company customer service standards to provide customers with outstanding service and friendly environment.
- Enhanced customer satisfaction by effectively resolving escalated issues and providing exceptional service.
- Monitored and identified store losses or inconsistencies and implemented solutions to successfully achieve company goals.
- Acted as in-store sales leader and maintained strong presence on floor to build relationships with customers, support and develop team and increase revenue.
- Contributed to successful store audits by consistently adhering to company policies and procedures regarding cash handling, inventory control, and other operational processes.
- Assisted with recruiting, hiring, educating and motivating retail team to maintain optimal staffing levels.
- Modeled effective leadership to gain commitment to store goals and training to exceed industry standards.
- Controlled operational compliance, safety and business standards to maximize efficiency and comply with corporate policy.
- Conducted regular staff meetings to communicate company updates and provide ongoing training opportunities for professional development.
- Recruited, interviewed and hired individuals which would add value to team while bringing wealth of experience.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Established team priorities, maintained schedules and monitored performance.
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Set aggressive targets for employees to drive company success and strengthen motivation.
Retail Worker
Choice The Discount Store
Deception Bay, QLD
02.2024 - 10.2024
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Demonstrated strong communication skills when collaborating with fellow employees or assisting customers with inquiries or concerns.
- Maintained a clean and organized sales floor, enhancing the overall shopping experience for customers.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Enhanced customer satisfaction by providing personalized assistance and product recommendations.
- Resolved customer issues promptly and professionally, ensuring their continued loyalty to the brand.
- Managed returns and exchanges process smoothly, maintaining high levels of customer satisfaction even during difficult situations.
- Assisted in training new employees on store policies and procedures, contributing to a cohesive team environment.
- Answered questions about store policies and addressed customer concerns.
- Provided excellent product knowledge to customers through continuous learning about new items and promotions within the store.
- Handled cash transactions accurately and efficiently while adhering to company loss prevention guidelines.
- Delivered exceptional customer service with a friendly demeanor, resulting in increased repeat business.
- Contributed to visual merchandising efforts by creating eye-catching displays that showcased products effectively.
- Participated in regular inventory counts, allowing for accurate record-keeping and better decision-making regarding merchandise ordering.
- Collaborated with team members to execute store promotions and sales events, driving revenue growth.
- Improved overall efficiency through proactive restocking of product shelves during low-traffic periods.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Maintained tidy and organized store environment to comply with cleanliness standards.
- Actively engaged customers to provide general assistance and information on store merchandise.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Managed efficient cash register operations.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Listened to customer needs and desires to identify and recommend optimal products.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Used in-store system to locate inventory and place special orders for customers.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Conducted product demonstrations to highlight features and redirect objections to positive aspects.
- Performed cash, card, and check transactions to complete customer purchases.
Retail Assistant Manager
Surf Dive Ski
Indooroopilly
06.2023 - 07.2024
- Kept visual merchandising standards consistent throughout store to enhance shopping experience.
- Managed employee scheduling, optimizing coverage during peak hours while minimizing labor costs.
- Handled customer service by dealing with complaints, organizing stock and answering customer questions.
- Fostered a positive work environment, promoting teamwork and open communication among staff members.
- Supervised daily store operations, ensuring smooth workflow and timely completion of tasks.
- Controlled store inventory and reviewed cash handling and operations reports.
- Boosted sales performance with strategic merchandising plans and promotional displays.
- Liaised with retail manager to cultivate and maintain positive and uplifting work environment and family-centric culture.
- Mentored new employees in company policies, procedures, and best practices to ensure consistent performance standards across the team.
- Maintained, cleaned and organized store to provide positive shopping experience for customers and inspiring workplace for team members.
- Collaborated with store manager to develop action plans for improving overall store performance metrics.
- Supported retail manager by identifying and leveraging partnerships that benefited community and store.
- Increased repeat business from loyal customers through personalized assistance in product selection while developing rapport with clientele.
- Trained and developed new employees for ease of transition into team.
- Exhibited excellent people skills during interaction with employees and customers.
- Trained employees in suggested selling and merchandising techniques to meet sales quotas.
- Upheld company customer service standards to provide customers with outstanding service and friendly environment.
- Enhanced customer satisfaction by effectively resolving escalated issues and providing exceptional service.
- Monitored and identified store losses or inconsistencies and implemented solutions to successfully achieve company goals.
- Implemented loss prevention strategies to reduce shrinkage and maintain profitability.
- Contributed to successful store audits by consistently adhering to company policies and procedures regarding cash handling, inventory control, and other operational processes.
- Acted as in-store sales leader and maintained strong presence on floor to build relationships with customers, support and develop team and increase revenue.
- Assisted with recruiting, hiring, educating and motivating retail team to maintain optimal staffing levels.
- Enforced policies and procedures and administered disciplinary action to encourage quality performance of retail staff.
- Coordinated special events and in-store promotions to attract new customers while providing an engaging experience for existing clientele.
- Developed strong relationships with vendors, negotiating favorable terms for product procurement.
- Ensured compliance with all safety regulations, maintaining a clean and organized workspace for staff and customers alike.
- Led weekly sales meetings where individual accomplishments were recognized while addressing areas requiring improvement as a team.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Maintained visual merchandising standards throughout the store to create an engaging shopping experience for customers.
Education
Mt Maria Collage Petrie
Brisbane, QLD2020
Skills
- Merchandise display
- Store operations
- Customer engagement
- Retail operations
- Merchandising operations
- Staff training and development
- Staff development
- Cash reconciliation
- Employee scheduling
- Display building
- Orientation and training
- Strategic selling
- Sales target achievement
- Teamwork and collaboration
- Customer service
- Documentation and reporting
- Customer relationship management
- Decision-making
- Work Planning and Prioritization
- Staff training
- Problem resolution
- Team leadership
- Managing operations and efficiency
- Staff management
- Negotiation and conflict resolution
- Good judgment
- Team development
- Goal setting
- Employee coaching and mentoring
- Hiring and training
- Administration and reporting
- Positive attitude
- Teamwork
- Idea development and brainstorming
- Onboarding and orientation
- Schedule oversight
- Attention to detail
- Problem-solving abilities
- Multitasking Abilities
- Multitasking
- Reliability
- Excellent communication
- Organizational skills
- Team collaboration
- Active listening
- Effective communication
- Adaptability and flexibility
- Relationship building
- Customer relations
- Verbal and written communication
- Team building
- Task prioritization
- Self motivation
Timeline
Retail Assistant Manager
Choice The Discount Store
11.2024 - Current
Retail Worker
Choice The Discount Store
02.2024 - 10.2024
Retail Assistant Manager
Surf Dive Ski
06.2023 - 07.2024
Mt Maria Collage Petrie